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Volkswagen of Alamo Heights

San Antonio, TX

4.6
687 Reviews

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 687 reviews

February 22, 2024

Everyone was very nice at the dealership! It was my first time and of course I will be back! More

by gdelafuente08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Feb 24, 2024 -

Volkswagen of Alamo Heights responded

Thank you for sharing your positive experience! We're glad to hear that everyone was very nice at the dealership, and it's fantastic that you had a positive first-time visit. We look forward to welcoming you back in the future. We appreciate your business!

February 20, 2024

This was my second time visiting Volkswagen of Alamo Heights and the customer service was top notch. More

by jmoore929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Feb 21, 2024 -

Volkswagen of Alamo Heights responded

We're delighted to hear that you had a top-notch customer service experience during your second visit to Volkswagen of Alamo Heights. Thank you for choosing our dealership, and we look forward to serving you again in the future!

February 16, 2024

Service department was friendly and knowledgeable but waiting for repairs took longer than expected for a simple service More

by alicianauercruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Licea
Feb 17, 2024 -

Volkswagen of Alamo Heights responded

We appreciate your feedback about the friendliness and knowledge of the service department. However, we apologize for any inconvenience caused by the longer-than-expected wait for the repairs. Your time is valuable, and we understand the importance of efficient service. We value your business and want to ensure a better experience for you in the future. Thank you for bringing this to our attention.

February 10, 2024

Nice waiting area while I waited for my battery replacement, Carlos kept me updated for the whole process. Very great, will come back More

by IzzyJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 13, 2024 -

Volkswagen of Alamo Heights responded

Thank you for the kind words Izzy! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 08, 2024

Underwhelming customer service this time! I was impressed with them filming of the recommendations for my vehicle it was almost to tech savvy for me but I like the transparency. My service te More

by Joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
As a team they all go down
Feb 21, 2024 -

Volkswagen of Alamo Heights responded

Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to fix this and earn your business, please contact me at jrodriguez@vwofalamoheights.com. I look forward to speaking with you. Jesus Rodriguez, General Manager

February 07, 2024

Very pleasant experience and the people are very professional and the the dealership is clean and pleasant More

by jacquelinelagrimanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami Jade McCord a very pleasant young lady
Feb 09, 2024 -

Volkswagen of Alamo Heights responded

We appreciate your feedback! While we acknowledge the wait times, we're glad to hear that Cezly from our service department has consistently provided excellent care for you. Your satisfaction is important to us, and we look forward to continuing to meet your automotive service needs.

February 03, 2024

Tawni who is in the service department is great! If you need your car service call her More

by velds_signets0f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ja
Feb 04, 2024 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Tawni provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 03, 2024

After 4 VWs and 20 years,traded in so would never deal with VW again. More

by bordeaux01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike in service
Feb 15, 2024 -

Volkswagen of Alamo Heights responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 02, 2024

I recently shopped for a new car at VW Alamo Heights, and they were all very nice, knowledgeable and accommodating. Victoria very nicely and patiently guided me throughout the entire process and I was in and More

by Kevin S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Hammond
Feb 08, 2024 -

Volkswagen of Alamo Heights responded

We're delighted to hear about your positive experience at Volkswagen Alamo Heights, especially with Victoria guiding you through the process. Thank you for recommending our dealership. Safe travels in your new car!

February 02, 2024

I had a fantastic experience getting my Volkswagen fixed, and I must highlight the exceptional service provided by Tawni. Her expertise and dedication made the entire process smooth and enjoyable. I highly r More

by jmtoala
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni McCcord
Feb 08, 2024 -

Volkswagen of Alamo Heights responded

We're thrilled to hear about your fantastic experience and the exceptional service provided by Tawni. It's wonderful that her expertise, dedication, and friendly demeanor made the process smooth and enjoyable for you. We appreciate your recommendation and the positive feedback about Tawni's professionalism and attention to detail. Thank you for choosing our service center, and we look forward to assisting you in the future!

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