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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.6
720 Reviews
Call Dealership (210) 828-1201

1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 720 reviews

February 26, 2024

My service advisor, Victoria is very pleasant to do business with and very attentive. She made my experience with the dealership a very positive one :) More

by KHenao40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Jackson
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Feb 27, 2024 -

Volkswagen of Alamo Heights responded

That's wonderful to hear! Having a pleasant and attentive service advisor can greatly enhance the overall experience with a dealership. We're here to assist!

February 23, 2024

I found it easy and convenient to make the car service / maintenance appointment via a phone call to the dealership. The service was ready and prepared for me when I dropped off the car. They provided the More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni J McCord
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Feb 26, 2024 -

Volkswagen of Alamo Heights responded

We're delighted to hear that your experience with scheduling and receiving car service at the dealership was easy, convenient, and smooth. It's great that they were prepared for your appointment and provided the requested routine maintenance promptly. Thank you for choosing the dealership, and we look forward to serving you again in the future! Safe travels!

February 22, 2024

Timely and efficient. Clean waiting room and free snacks and water. Knowledgeable service representative. Well displayed new cars More

by suetta
Workmanship
Recommend Dealer
Yes
Employees Worked With
Rodney
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Feb 25, 2024 -

Volkswagen of Alamo Heights responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 22, 2024

Everyone was very nice at the dealership! It was my first time and of course I will be back! More

by gdelafuente08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
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Feb 24, 2024 -

Volkswagen of Alamo Heights responded

Thank you for sharing your positive experience! We're glad to hear that everyone was very nice at the dealership, and it's fantastic that you had a positive first-time visit. We look forward to welcoming you back in the future. We appreciate your business!

February 20, 2024

This was my second time visiting Volkswagen of Alamo Heights and the customer service was top notch. More

by jmoore929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
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Feb 21, 2024 -

Volkswagen of Alamo Heights responded

We're delighted to hear that you had a top-notch customer service experience during your second visit to Volkswagen of Alamo Heights. Thank you for choosing our dealership, and we look forward to serving you again in the future!

February 16, 2024

Service department was friendly and knowledgeable but waiting for repairs took longer than expected for a simple service More

by alicianauercruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Licea
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Feb 17, 2024 -

Volkswagen of Alamo Heights responded

We appreciate your feedback about the friendliness and knowledge of the service department. However, we apologize for any inconvenience caused by the longer-than-expected wait for the repairs. Your time is valuable, and we understand the importance of efficient service. We value your business and want to ensure a better experience for you in the future. Thank you for bringing this to our attention.

February 10, 2024

Nice waiting area while I waited for my battery replacement, Carlos kept me updated for the whole process. Very great, will come back More

by IzzyJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 13, 2024 -

Volkswagen of Alamo Heights responded

Thank you for the kind words Izzy! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 08, 2024

Underwhelming customer service this time! I was impressed with them filming of the recommendations for my vehicle it was almost to tech savvy for me but I like the transparency. My service te More

by Joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
As a team they all go down
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Feb 21, 2024 -

Volkswagen of Alamo Heights responded

Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to fix this and earn your business, please contact me at jrodriguez@vwofalamoheights.com. I look forward to speaking with you. Jesus Rodriguez, General Manager

February 07, 2024

Very pleasant experience and the people are very professional and the the dealership is clean and pleasant More

by jacquelinelagrimanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami Jade McCord a very pleasant young lady
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Feb 09, 2024 -

Volkswagen of Alamo Heights responded

We appreciate your feedback! While we acknowledge the wait times, we're glad to hear that Cezly from our service department has consistently provided excellent care for you. Your satisfaction is important to us, and we look forward to continuing to meet your automotive service needs.

February 03, 2024

Tawni who is in the service department is great! If you need your car service call her More

by velds_signets0f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ja
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Feb 04, 2024 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Tawni provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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