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Volkswagen of Alamo Heights
San Antonio, TX
703 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 703 reviews
November 04, 2023
I asked to them a evaluation for everything car will need and when I went to pickup the car it doesn't work all even they called me telling me car was reeady and my question is if I pay for the service check and when I went to pickup the car it doesn't work all even they called me telling me car was reeady and my question is if I pay for the service checking all the needs and the estimate covered checking!!! How they doesn't look that my car wasn't working well even when the person bring the car to the front he for sure took a look on the red light parking it was broke Then I went back on Monday and Carlos has a bad face on me and my boyfriend asked me why he looks like that on you I went to the dealer thinking the better option for my car will be ready perfectly!!! I'm so sorry about my writing my English is no very good More
by Diana gamez
Employees Worked With
Carlos
November 02, 2023
My car was in the shop for almost 6 weeks because the A/C was not working. They never answered the phone and if they did, they put you on hold again because they do not have an answer. I also got moved aroun was not working. They never answered the phone and if they did, they put you on hold again because they do not have an answer. I also got moved around to 3 service consultants in the duration of my car being in the shop making it harder to get updates. I got my car back and within 30 min of leaving the shop, it got hot and alarms started going off because they did not refill the coolant lost during the replacement of the unit. I had to go out of my way to stop at an auto zone to get coolant to top off. Very disappointed in the whole situation overall. This was a warranty job, perhaps that is the reason why they were not in a hurry. More
by Zulema
Employees Worked With
Iris, Trina, others.
November 01, 2023
Brought in my 2015 Volkswagen Jetta TDI for a diesel emissions warranty. Had some issues at first but service advisor Tawni help me out. Thanks again for all your help. emissions warranty. Had some issues at first but service advisor Tawni help me out. Thanks again for all your help. More
by vargasconnect
Employees Worked With
Tawni McCord
November 01, 2023
Great dealership! Dealt with Nathan Ryherd who was professional and courteous. I definitely recommend Volkswagen of Alamo Heights and Nathan Ryherd. Dealt with Nathan Ryherd who was professional and courteous. I definitely recommend Volkswagen of Alamo Heights and Nathan Ryherd. More
by Hinojosa.m9
Employees Worked With
Nathan Ryherd
November 01, 2023
I highly recommend Volkswagen of Alamo Heights to anyone looking for a new or used car. I recently purchased a new 2023 ID4 from them, and it was the best car buying experience I've ever had. My sales repr looking for a new or used car. I recently purchased a new 2023 ID4 from them, and it was the best car buying experience I've ever had. My sales representative, Bryan Sanders, was extremely knowledgeable and helpful. He took the time to understand my needs and budget, and then helped me find the perfect solution for my need. He was never pushy or aggressive, and he made sure that I was comfortable with every step of the process. Overall, I was very impressed with the professionalism and customer service at Volkswagen of Alamo Heights. I would definitely recommend them to anyone looking for a new or used vehicle. Here are some specific things that I appreciated about my experience at Volkswagen of Alamo Heights: • The staff was friendly and welcoming from the moment I walked in. • My sales representative was knowledgeable and helpful, and he took the time to understand my needs. • The finance manager was honest and transparent, and he helped me get the best possible financing rate. • The dealership was clean and well-organized. • The buying process was quick and easy. Overall, I had a very positive experience at Volkswagen of Alamo Heights. I would definitely recommend them to anyone looking for a new vehicle. More
by jajflash
Employees Worked With
Bryan Sanders, Chris Cameron
October 26, 2023
We have had terrible experience with the service. They have poor management and low quality products. My car has low mileage and has been in the shop for multiple reasons. When serviced the staff can They have poor management and low quality products. My car has low mileage and has been in the shop for multiple reasons. When serviced the staff cannot find my coverage, have issues ordering parts, take too long to run a diagnostic and I have no words for the long time they take to fix it. It is the worst place ever to make busines with. It has been a terrible experience. When asked to speak to a manager, no one could give feedback and no manager ever called me back after I spoke to the sales manager. I feel disrespected and very disapointed. More
by Mary
Employees Worked With
Jesus Rodriguez, Chris Cameron, David Cruz
