
Volkswagen of Alamo Heights
San Antonio, TX
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The staff is very friendly and knowledgeable. My contact, Tawni, kept me informed throughout the process. It was an overall positive experience. My contact, Tawni, kept me informed throughout the process. It was an overall positive experience. More
Trina did a superb job in having my 2019 VW Beetle service. The Beetle with 6,540 miles required a semi-annual or change, annual state inspection and the 15—7 point inspection. My Beetle was ready i service. The Beetle with 6,540 miles required a semi-annual or change, annual state inspection and the 15—7 point inspection. My Beetle was ready in 1 hr 45 minutes. For Trina’s Service Advisor’s abilities I give her a 10 out 10. More
Service advisors were crap, they lied, didn't follow up, no one knew what they were doing. Kept my vehicle way longer.than needed. Just gave me the run around. no one knew what they were doing. Kept my vehicle way longer.than needed. Just gave me the run around. More
Carlos was amazing taking me in last minute to fix my car. They were back up from appointments but squeezed for something so little. So thank you Carlos! car. They were back up from appointments but squeezed for something so little. So thank you Carlos! More
I talk to Mr. Martinez about this VW Atlas t old him w hen to look for me when I got there the car was waiting for me to test we went for a test drive. It was comf Martinez about this VW Atlas t old him w hen to look for me when I got there the car was waiting for me to test we went for a test drive. It was comfort ride. Mr Martinez was very nice to me he also help me to set phone, radio he was very wonderfully in his help. Thanks for everything Mr. Martinez. More
The entire experience was pleasant. My device attendant, Trina P., went out of her way to make the experience of having to have repairs done, at the dealership, as pleasant as possibl My device attendant, Trina P., went out of her way to make the experience of having to have repairs done, at the dealership, as pleasant as possible. She took the time to relay my concerns to the head mechanic before diagnosis, possibly saving time and $$$. The entire staff was polite and courteous. Two thumbs up. More