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Volkswagen of Alamo Heights

San Antonio, TX

Overview
Reviews
Vehicles
4.6
895 Reviews
Call Dealership (210) 828-1201
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1402 Northeast Loop 410

San Antonio, TX

78209

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Showing 895 reviews

January 11, 2024

Carlos the service advisor was very helpful. .he covered my originally assigned SA and was very friendly More

by mr.fg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 12, 2024 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Carlos provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

If I could give 0 stars I would. Service advisor never communicated & called me IncorrectNameForTwoWeeksAfterContinuouslyCorrectingThem. More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria, Mike
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Apr 06, 2024 -

Volkswagen of Alamo Heights responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Volkswagen of Alamo Heights responded

Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Lee Tinoco General Manager ltinoco@vwofalamoheights.com

January 06, 2024

Pleasant, efficient and good results. But the service personnel seemed overwhelmed at times to relay car repair progress More

by Larry
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jan 09, 2024 -

Volkswagen of Alamo Heights responded

We are thrilled to hear that you had a pleasant and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Iris, my service rep, was amazing. Love her. And I am completely stunned with how fast you guys fixed my car. More

by Teri Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
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Jan 09, 2024 -

Volkswagen of Alamo Heights responded

It's fantastic to hear that you had a great experience and that Iris provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 03, 2024

I'm extremely excited about my Purchase at Volkswagen of Alamo Heights! Thank you Andy for showing us the Touareg, we love it and are turning heads every where we go! Thx. More

by Vdiscos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adnaan Rowshan
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Jan 04, 2024 -

Volkswagen of Alamo Heights responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 31, 2023

Service department staff was nice and accomplished what was requested. However, I was charged 297.00 to install ECU software recommended by a Volkswagen Bulletin. This Bulletin corrected a problem that h More

by Sam.belknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney
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December 30, 2023

No greeting upon arrival, my service person had absolutely no customer service skills. Upon drop off, we discussed my vehicle service appointment and when I brought up that I had a dash light I ne More

by Meghan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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December 28, 2023

Very good dealership. Excellent customer service by all. Service was a bit expensive but service Mgr gave me a discount so I was very happy with the results. Highly re More

by Larry_D_Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni
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Dec 30, 2023 -

Volkswagen of Alamo Heights responded

It's great to hear that despite the initial concern about the service cost, our service manager stepped in to provide a discount, ultimately leaving you satisfied with the results. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 27, 2023

I had a nail in my tire and it had to be replaced. Victoria was amazing with all of her assistance to me. Everyone I came in contact with was very professional and kind. I will now be coming back to More

by JENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria in service
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Dec 29, 2023 -

Volkswagen of Alamo Heights responded

Thank you Jennifer for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 27, 2023

I have been dealing with this dealership since 2011 and appreciate all their services. They have kept me driving through three Jettas! More

by VyonneB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Victoria
Report | Print
Dec 28, 2023 -

Volkswagen of Alamo Heights responded

That's fantastic loyalty to Volkswagen of Alamo Heights! Keeping a car running smoothly for over a decade across three different Jettas is impressive. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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