Volkswagen of Alamo Heights

We first met Paul Hernandez while waiting for repairs on our previous car at the dealer next door. We had been planning to purchase a new car for several months and had already visited several dealerships a our previous car at the dealer next door. We had been planning to purchase a new car for several months and had already visited several dealerships and driven three different makes of sedans. Paul greeted us warmly and we had his full and personal attention, even though we told him we were just passing time. We asked him to show us a new Passat station wagon because we had driven one as a rental in Germany. Paul responded to every question we asked with factually correct information. Even when a particular feature of the Passat was not appealing to us, he did not try to talk us into anything or to convince us that we should accept something not on our list of priorities. He was just a tremendous source of information and knowledge with absolutely no hint of sales pressure. He earned our trust completely. On the same front lot was a 2010 CC, fully equipped with 18" wheels,navigation and premium sound. The car really got our attention because of the really high curb appeal even though we were not in the market for the expensive options. Our personal guide to Volkswagen, Paul, was equally knowledgeable about this car and willingly (even eagerly)gave us detailed information about the many standard features of the luxury package. We especially liked the leather trim, blue tooth phone capability, full power front seats,etc. etc. etc. We did not ask to test drive, but told Paul we hoped to return for that at a later date. We did return on April 15 when we were able to get our previous car after repairs at the dealer next door. On that day Paul was not at the Rod East dealership because he was attending a training session. We were welcomed by Mario Espinosa who understood our desire to continue working with Paul, but he assured us that Rod East VW was a family of dedicated employees and all were motivated by friendly customer service. Mario toured us through the storage lot pointing out every CC in stock and answering our questions. Just as we were ready to test drive, Mario pointed out a silver luxury model that we could drive if we wished. We later learned that it was a demonstrator model being driven by Mr. Rod East as his personal vehicle. That test drive almost certainly clinched the deal for us, especially when we learned of the new car warranty but with a very generous discount. Mario started us off on the paperwork and Mr. East personally stopped in to tell us he was sure we would really enjoy this car. The car is now ours and we are really enjoying it. We returned to San Antonio on April 23 when Paul had arranged for some minor details to be checked out. A courtesy shuttle was provided to our downtown hotel and we were picked up again that afternoon to claim our new CC. We met several other members of the Rod East family and all fully embodied the Rod East spirit of friendly and exceptional customer service. We are back in Corpus Christi now, but Paul's latest good will effort was a follow-up phone call to let us know that we could call him with our questions at at any time or stop by for a visit the next time we are in San Antonio. Thanks personally to Paul Hernandez with assistance from Mario Espinosa and all of the Rod East crew that we have already met. Delbert and Hedy Hooper More

Why do we love Rod East VW? I'll tell you why. For years we have gone to Rod East Volkswagon to purchase our vehicles. We have purchased new VW's, used VW's, and even a used Honda from their used car select we have gone to Rod East Volkswagon to purchase our vehicles. We have purchased new VW's, used VW's, and even a used Honda from their used car selection. The service is number one, from the sales specialists to the guys in the service department, they have always treated us like family. On our most recent purchase, we traded in our VW van for a used Honda van. The transaction was without hassle. Paul Hernandez took us through each step with ease, he demo'd the used vehicle, and even put on the plates when we picked it up. His quality service reinforced our impression that Rod East VW is the best dealership around!. It may be another 5 years before we purchase a new vehicle, but Rod East is the first place we will look. Thanks Paul Hernandez and thanks Rod East! More

I had not had a Volkswagen in 15 years and quality has increased. Rod East VW had a great selection of new inventory, Paul Hernandez was very respectable to me and my needs. He had a great knowledge of a increased. Rod East VW had a great selection of new inventory, Paul Hernandez was very respectable to me and my needs. He had a great knowledge of all the products and assisted without being pushy. All the staff at Rod East VW are superb and have re-invented what Customer Service is supposed to be. Service Dept is also efficient and friendly. Thanks All! Richard Morales More

11 of the 12 VWs I've purchased since living in Texas have been from Rod East VW, including the last 4 purchased since moving from San Antonio to Houston. Why drive 400 miles round-trip to purchase and s have been from Rod East VW, including the last 4 purchased since moving from San Antonio to Houston. Why drive 400 miles round-trip to purchase and service my VW? Unwavering integrity by the dealer in respecting and responding to my concerns as a customer. More

Purchased three VWs within 8 months, each deal was a great deal and Lori ensured that my experience was the best every. I have recommended Rod East to several people all of which have purchased VWs fro great deal and Lori ensured that my experience was the best every. I have recommended Rod East to several people all of which have purchased VWs from Rod East and had great experiences. Recommend the sales staff at 100%, the service staff is good but not as good as the sales and finance staff. Regardless, I will probably buy VW again and I will certainly get it from Rod East and hopefully Lori will be there to make me feel like a king. More

First Class service all the way. From the moment we walked in and started worked with Daniel, I knew it was going to be a good experience. The entire staff at the dealership was knowledgeable and eage walked in and started worked with Daniel, I knew it was going to be a good experience. The entire staff at the dealership was knowledgeable and eager to answer any concerns we had, and never put any pressure on us. I enjoyed the whole experience so much, that I brought a friend over there two weeks after I got my GTI and she bought a Jetta that day. My wife and I have already started to save our pennies so we can go back and get a Toureg for her. More

This by far has been my best buying experience ever! From my salesman, Danny, to the manager, Dado, and Richard in finance everything was smooth. I will and have recommended Rod East to everyone I know From my salesman, Danny, to the manager, Dado, and Richard in finance everything was smooth. I will and have recommended Rod East to everyone I know. I have purchased my last four volkswagens from Rod East and have never been dissappointed. I am so pleased with their customer service that I drove from El Paso to San Antonio (8 hours) in order to do business with Rod East. More

Daniel is always willing to help us out. We purchased two vehicles last year. Very willing to help us find the right vehicle for us. We didn't have a lug nut for the tire and he came out to the house t two vehicles last year. Very willing to help us find the right vehicle for us. We didn't have a lug nut for the tire and he came out to the house to help us change our tire. When going into service, Solomon and others at the dealership always call me by name when entering the shop and try to complete service to my vehicle in a timely manor. More

Working with Rod East was the best experience that I have had in a very long time. The sales representatives are very knowledgable about their products and vehicles, the managers are very polity and welcomi had in a very long time. The sales representatives are very knowledgable about their products and vehicles, the managers are very polity and welcoming, the atmosphere is very calm making it very easy and pleasant to conduct business. More

This is the third car in three years i buy from this dealer and my experience is always a great one. The exceptional knowledge, easy of doing business and great prices make them my vendor of choice for dealer and my experience is always a great one. The exceptional knowledge, easy of doing business and great prices make them my vendor of choice for all my vehicle needs. I totally recommend this dealer. More