Volkswagen of Clarksville

Steven is awesome! I have used Steven twice as my car dealer and recently my mom used him. He is GREAT! Not only is he knowledgeable, he is helpful and the best part, he I have used Steven twice as my car dealer and recently my mom used him. He is GREAT! Not only is he knowledgeable, he is helpful and the best part, he is honest. I truly appreciate everything he helped me with. I would recommend Steven to anyone!! More

Purchase I purchased two pre owned vehicles from Steven Mayfield and his brother Anthony Grubbs. They took excellent care of me from start to finish. Thanks ag I purchased two pre owned vehicles from Steven Mayfield and his brother Anthony Grubbs. They took excellent care of me from start to finish. Thanks again guys! More

Excellent Service!! Excellent customer service! If you’re looking for a place/person that will help you find the perfect car, Steven Mayfield is your guy! I went in looki Excellent customer service! If you’re looking for a place/person that will help you find the perfect car, Steven Mayfield is your guy! I went in looking for a larger car for my growing family and he put me in the car of my dreams! No hassle, no pressure to buy. My 2018 Tiguan SEL more than exceeded my expectations! Thank you so so much, Steven Mayfield and the rest of the Vw staff! I will definitely be back when I’m in the market for my next vehicle :) More

First-Time Buyer I definitely give Volkswagen of Clarksville a five star review! I was concerned there would be no way I would be financed for a good car, and I was! T I definitely give Volkswagen of Clarksville a five star review! I was concerned there would be no way I would be financed for a good car, and I was! They were all so nice and helpful. Nothing felt too pushy, either! I cannot thank them enough for how polite and helpful they were! I will be recommending them to family and friends! More

Best day ever I was contemplating on if I needed a new car or not. My old car was barley getting to back and forth to work at this point. So I had my mind set up on I was contemplating on if I needed a new car or not. My old car was barley getting to back and forth to work at this point. So I had my mind set up on at least going to a few dealerships to shop. Then I ran across a Facebook commercial made by Steven Mayfield at the Volkswagen dealership. So I went to their website and found exactly what I was looking for. I sent a message to Steven and he responded right back. I was at the dealership less than an hour later. With all the paperwork done and signed, I was there for less than a couple hours, and I was in a new car. Everyone was super nice and easy to talk to, I never felt like they were trying to force anything on me. Literally the best car buying experience I've ever had. Thank you Steven More

Awesome experience Once again we had such and amazing experience with buying a car though Volkswagen of Clarksville. The salesman Steven Mayfield was such a great help w Once again we had such and amazing experience with buying a car though Volkswagen of Clarksville. The salesman Steven Mayfield was such a great help with getting us all the information we needed and helped us get into a great car. We love our new Volkswagen Passat. I would highly recommend making this the next place to purchase a new or used vehicle to anyone. Once again that you for your amazing service. I know we will return on our next purchase of a vehicle. More

Outstanding service Would definitely recommend this dealership to anyone looking to find a car. I recently purchased a 2016 passat from the dealership and I have never r Would definitely recommend this dealership to anyone looking to find a car. I recently purchased a 2016 passat from the dealership and I have never received such amazing service. They even delivered the car to my door, in a different state! All the dealers were so kind and helpful with everything, along with being extremely efficient. Very trustworthy people. I dealt with David for majority of conversations and he is definitely the best of the best! He truly understands great customer service and is such a genuine, hard working person. More

Worth the 100+ Mile Drive to Buy My New GTI I was unable to find a GTI in the right trim level, with a manual transmission, and in an acceptable color locally so started looking within what I fe I was unable to find a GTI in the right trim level, with a manual transmission, and in an acceptable color locally so started looking within what I felt was a reasonable driving distance (100 miles or so). After sending pictures of my trade-in and communicating via email and phone over the course of a few days, I ended up agreeing to what I felt was a very good "out the door" price (i.e. bottom line, including taxes, etc, and allowing for my trade-in) with Volkswagen of Clarksville (David). We then set a time for me to drop off the trade-in and pick up the new GTI. I'll admit that I expected there to be some attempt by the dealership to squeeze more money out of me (e.g. my trade-in looked better in the pictures and they overestimated its value, some fee that they understood to not belong in the "out the door" price, pressure to add some option, etc.) but there was none of that. I test drove the new car, they checked out my trade-in, we went through paperwork, I wrote a check, and it was done. Over the course of all that, they also went over the GTI with me, including explaining a lot of the new technology (touch-screen controls, Apple Play, steering wheel controls, etc.) features of the car. Obviously I would have preferred to have a similar experience with a dealership closer to home but, since local wasn't working, I'm glad I found Volkswagen of Clarksville. They treated me well and made my 100+ mile trip worth it. More

Nice people but typical car buying experience While all the people at the dealer were nice, it doesn't change that fact that they use the same tactics as every other car dealer. First, they make u While all the people at the dealer were nice, it doesn't change that fact that they use the same tactics as every other car dealer. First, they make up some reason why they can’t honor their online price (in this case it was because I wasn't trading in a VW), then they make up reasons why they won’t honor their online specials, in this case it was a "$500 college credit" where even though I am a college graduate as of two years ago and my wife is currently in college they said that you had to be a "recent" graduate. Ok, that is to be expected, most car dealers do the same stuff. Then they follow the typical car dealer trend and start out with a really high price on the car and a really low offer for the trade in (well below the lowest value on KBB or nada). Eventually after telling them I know what my car is worth and I know what their car is worth and telling them the maximum I would be willing to pay, they of course came back with a number ever so slightly higher than my maximum (all dealers seem to do this too). We eventually struck a deal $4,500 less than their original offer but still 1000-2000 higher than what I should have paid. Then to top everything off they come out with some story like they won’t be making any money on the car and how other customers weren't getting as good of a deal as we were (blah blah blah). It really irritates me being blatantly lied to regardless of if it’s the norm or not. The entire process also took about 4-5 hours, which gets very tiring. Bottom line is no matter how nice they seem, they still try to rip you off just like any other dealer end of story. More