Volkswagen of Clarksville

Justin Stepro was easy to deal with. No pressure, and made sure everything was taken care of. I decided to just not get into another payment. Buy with confidence from Justin Stepro! No pressure, and made sure everything was taken care of. I decided to just not get into another payment. Buy with confidence from Justin Stepro! More

Let me share what volkswagen of clarksville did to me! So my mom finds a nice 15' kia optima online. We go test drive it and buy it. My mom locked the price in and I didn't know that she locked in a pric So my mom finds a nice 15' kia optima online. We go test drive it and buy it. My mom locked the price in and I didn't know that she locked in a price. I paid $500 more than it was listed for. After driving it for 2 days the car starts to die on me while driving. So I have it towed there and they said they would pay for the bill. They had it for almost a week and kept swearing it was in perfect condition and it must have just been a fluke. They never even bothered to call one time by the way. I'd call for an update every day and they would say that they would call me back and just didn't. So after all this time with no car and no communication i get upset and said there is obviously something wrong with that car and if they won't fix it I guess I'll have to take it somewhere else to get it looked at. After I said that they threatened to stick me with the tow bill. So a friend went up there with me and was asking basic questions about what can be done such as a refund or a trade in. The sales manager Kevin stuck his finger in her face and yelled at her telling her its not her car so she doesn't need to even speak! I told him that was unacceptable and he can't talk to people that way. So he yells at me and tells that the car is perfect and tells me he's not giving me my money back, he's not trading it out and to take my keys and leave. He then throws the key in my lap and tells me to get out. So I take the car next door to kia and try to get an appraisal. Guess what? The car dies on the sales associate 3 times before he even got to the stop light. He came back in with the hazard lights on and told me he can't take that car. So we go right back with this on paper stating the car is clearly a xxx and it keeps dying. So they still refused to give me my money back. So they said we will trade it in but we only have 3 cars for you to choose from. We'll guess what?! They are all xxx cars. One jeep with over 200k miles on it. Completely filthy. The other was a prius that had trouble starting. Lastly there was a mazda that was in better shape than the others. So my choice was to take the kia that keeps dying on me or choose one of the other xxxxty cars. So I chose the unxxxxtiest of the cars. The Mazda drives but makes some strange puttering noises. The tires are WAY TOO big for the car and they are pushing up against the frame. So the tires and rims all have to be replaced, the brakes need to be done and a belt has to be replaced. My friends husband looked at it and told me those are the 3 things that need to be done before I can drive it. So basically I have to put another grand or more I to that car when at the end up the day I paid 14k for it already. So now owe my parents 5k and still have no car to drive. I'm just praying that I can trade it in for something reliable without having to finance anything. Otherwise I will have two car payments. One to my parents and one to a dealership. Something good has got to come from this crapshow. But if your ever considering where to get a car from, DONT BUY FROM VOLKSWAGEN OF CLARKSVILLE! I will say that Kaylee and Steven tried extremely hard to lavage this absolutely horrible situation. Unfortunately they are very limited as they are only sales associates and not in management but their dealership left a single mother with no car to drive and not a dollar to her name after spending 13k on a car. More

The process of buying a used car was actually pleasant. These folks are straightforward, honest and professional. I would definitely buy here again. These folks are straightforward, honest and professional. I would definitely buy here again. More

I stopped in to get an oil change and they quickly fixed a recall issue and rotated my tires. Great service. a recall issue and rotated my tires. Great service. More

The salesman was awesomeVery knowledgeable and helpful. The salesman was awesome Very knowledgeable and helpful. Needs raise. The salesman was awesome Very knowledgeable and helpful. Needs raise. More

This is our third vehicle we have purchased from Brent at Volkswagen in Clarksville and he has always made it a simply easy process! We always leave with a BIG smile on our faces 😁 Volkswagen in Clarksville and he has always made it a simply easy process! We always leave with a BIG smile on our faces 😁 More

My purchase of a 2014 Silverado 2500 was an overall hassle free experience. Brent was pleasant to work with. The price was right & the finance dept got me a great interest rate. I would recommend Volks hassle free experience. Brent was pleasant to work with. The price was right & the finance dept got me a great interest rate. I would recommend Volkswagen of Clarksville to a friend needing a vehicle. More

John Bishop is without a doubt one of the most professional people I have encountered at any dealership. He took car of my car as if it was his own and kept me updated continuously. I’m sure he tr professional people I have encountered at any dealership. He took car of my car as if it was his own and kept me updated continuously. I’m sure he treats all of your clients with this type of care and should be commended for it. I live two miles from Bachman VW and will drive across the bridge to have all of my service work done at your dealership because of John’s attention to detail. I currently own a 2017 Touareg Executive and intend to keep it since the model is no longer available in the US. Thanks again John! More

John Marcsik is absolutely great! The car he had in mind worked with my preferences, my budget, and my credit. Overall 100% satisfied and happy with my new used car. worked with my preferences, my budget, and my credit. Overall 100% satisfied and happy with my new used car. More