Volkswagen of Clarksville

Was very pleased with how they treated me and their customer service. I will definitely be purchasing all my vehicles from this dealership going forward. customer service. I will definitely be purchasing all my vehicles from this dealership going forward. More

Great staff they treated me extremely well, I will definitely purchase all my vehicles from here definitely purchase all my vehicles from here More

Purchased a new Atlas. Several tech issues with it but the issue I am having is that my temp tag expired 3 days ago with no solution at all. Called twice.. left a google Several tech issues with it but the issue I am having is that my temp tag expired 3 days ago with no solution at all. Called twice.. left a google review. The dealership never called me so I called them. I was told I was out of luck and I can go to the nearest clerk and see if I can get a replacement tag. Poor service More

This 1 star review is for the Parts Manger named John Krause, he is a dishonest scammer. For Context, I run a Vw/ Audi Specialist repair shop in Huntington Beach, Ca named Matt’s A Plus Car Care. I Krause, he is a dishonest scammer. For Context, I run a Vw/ Audi Specialist repair shop in Huntington Beach, Ca named Matt’s A Plus Car Care. I am a Volkswagen Master Technician with 26 years of experience. I’ve fixed literally thousands of Vw’s over my career. The unfortunate situation: I was looking for a rare door key cylinder for one of my customer’s cars, a 2008 Vw Rabbit. The cylinder was discontinued but my local dealer told me that this Clarksville, Indiana dealership had the last cylinder in the country in stock with my correct key code. Awesome, I called them up to see if they would sell it to me, I gave Alan the parts guy my customer’s Vin and he confirmed they did in fact have the correct key cylinder in hand and he just needed to confirm with the parts manager that he could sell it to me. Perfect, let me know, I’ll take it. Alan got approval from John the parts manager to sell it and ship it to me for $402.64! They wouldn’t even give me a standard 25-30% reseller discount, I paid the full retail price for it. I paid over the phone and when the part came in, I called my customer, she came in and I put her key in the new cylinder and turned the key, the flat blade on the end of the cylinder did not turn with the key indicating that the cylinder was internally broken! Oh no no no, I immediately knew that this was going to be a problem and it would be a 50/50 chance if I would get my money back. I called the parts dept back the very next day as they were already closed at 4pm California time and spoke with Alan again, I told him what happened and then I talked with John who very quickly was getting upset with me. John wanted me to make him a video proving the part was broken, I made the video and emailed it to Alan and they all watched my video showing how the key cylinder was internally broken. John wrote me back a email basically refusing to refund my money because the part was not ordered with the Vin. Uhh, what Sir? What are you even trying to say? I ordered this cylinder with my customers Vin number! This is the exact correctly cut key cylinder for my customers car, the part was broken out of the bag. You Sir, could have made this right, I offered to send the part back to you and let your master tech inspect it proving that I had not tampered with in any way like you were assuming I did. You sir, are unfortunately not honorable and will forever be labeled as a scammer on the internet because of your choices in screwing me over on this $402.64 broken part. You should be relieved of your duties as a manager because you are dishonest and do not have the moral compass to hold a position of management. Long story short: You sold me a broken $402.64 part and then refused to refund my money? Are you insane? You could have easily done the right thing, accepted the return, made a parts claim with Vw and refunded my money. Everyone gets refunded, no one gets screwed over, This would have been the correct response. Instead you screwed over a fellow Volkswagen master technician (me) with a few rambling and unintelligible paragraphs about how I didn’t order the cylinder with the original Vin. You Sir, are a liar. Because the very first thing I did when I originally called was give Alan my customer’s Vin number and he confirmed that cylinder was for my customers car. THEN, YOU SIR APPROVED THE SALE! ! ! But that is totally beside the point, the point is that this part was broken right out of the bag and it should have been refunded without the back and forth email chain that you stopped responding to, the multiple phone calls, Vw corporate care hassle, Amex charge back case ETC. I know it’s hard to believe, because broken genuine parts are rare, but that’s the truth. I wouldn’t be writing all this out if it wasn’t. Buyers beware, this dealership will sell you a broken part, and double down on not refunding your money. Shame on you John. Do better…. More