The problems started early with VW of Clarksville, really from the moment I pulled up at the dealership.
I'm 2 hours away, so I had to rely quite a bit on my salesperson for pictures and a description of the car I was seeking to buy. I was assured there were no cosmetic issues, but upon arrival I found a silver dollar-sized dent on the lower rocker panel under the driver's door. Not the biggest deal in the world, but something I would have much preferred to address before arriving at the dealership.
The problems continued once we started negotiations. Over the phone and over text we'd come to crystal clear agreements regarding the price of the car, my trade-in, the usual doc fees, etc. Once we sat down to talk numbers, though, the typical payment games began. I had all of the variables except the charge for the replacement tires I'd requested in place of the OEM rubber. Plug all of what I had into a TVM formula and the first payment quoted to me was ~$30 higher/mo than what I'd calculated. THREE TIMES my salesperson had to go back to the GM to ask exactly how much they were trying to charge me for the tires and what the total amount financed was going to be. This shouldn't be that hard - we'd agreed on every variable and yet repeatedly the GM came back with manipulated payments. That alone should have been enough to get me to walk, but I didn't.
Once the GM finally agreed to a price we began working through the few remaining details. Another omission on the dealer's behalf was that the car did not have a second key. The keys for these cars with proximity access can cost upward of $300 apiece. The best the dealer would initially offer was to provide a second key at their own cost, still estimated in the $200 range. My salesperson suggested I keep the second key to my trade and try to sell it, which I thought was sort of silly, but I agreed. Eventually the GM agreed to provide a second key and I brought in the other key with my trade, but it's off-putting to be at a deal and then be told the car is missing a $2-300 component.
What really soured the whole transaction is what follows -
Rather than provide me an allowance to seek out a body shop of my choosing to repair the dent, VW of Clarksville insisted they use their own PDR guy to it. I scheduled a second trip down to Clarksville to have the dent pulled and to pick up the second key, but once there the PDR guy didn't have any luck because the sheetmetal was too thick. I had to either make a THIRD trip down, or I could leave the car there, take a loaner, and have my car returned to me. Not wanting to make that third trip, I opted to leave the car there and take the loaner.
Roughly a week later my car was returned to me, dent repaired, second key included, but driving the car I immediately noticed a whole host of fun new noises from the front suspension. I took the car to a local dealership and they diagnosed damaged front strut bearings and bent front swaybar end links, likely caused by a significant impact such as taking a speed bump at an excessive pace. VW agreed to repair the strut mounts and bearings under the certified warranty (with a $50 deductible), but would not cover the end links due to "outside influence".
After multiple attempts to contact the dealership, my VW Customer Care case worker was finally able to get in touch with the service department manager, who informed her that they would not be willing to cover the cost of repairs. I had the car for nearly a month before taking it back to Clarksville for the dent repair and experienced not even the slightest noise from the front suspension. Perhaps the damage didn't occur while the car was actually on dealership property, but then it certainly happened under the care of the driver they hired to bring me my car. I'm now left to make the repair on my own, as it seems VWofA has no leverage here.
Bottom line, avoid this place. They'll try to squeeze every penny out of you and seemingly won't own up to mistakes. If you do choose to do business with them, but very vigilant.