Avoid VW of Clarksville, especially the service department. Eric and his hack service writers are liars. Back in early July I scheduled to have my airbag and fuel pump recalls repaired. I had been waiting months on the parts for the airbag. When I went in to pick up my car I was informed the airbag recall was not corrected because they did not have parts. I was promised a loaner when the parts came in. I called VW of America, parts were earmarked for my car, and an appointment set for mid-August. When I called to confirm with Clarksville, they did not have a loaner available so I agreed to reschedule. I was supposed to be called when a loaner would be available. Two weeks later, no call. When I called, I set up and appointment through Eric with the promise of a loaner. After driving through 1 hour of rush hour standstill traffic to get from Louisville to Clarksville, everything is written up. No loaner. Over an hour and a half later I am waiting on a call back from an owner or at least someone there who would care besides the very sweet sounding person who answers the phones.