Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,973 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
Contact Dealership
View Awards

1111 N Clark St

Chicago, IL

60610

Directions

By Type

Showing 2,973 reviews

June 22, 2022

The only problem was the construction going on. I know the next service, will be more comfortable waiting. More

by dellskingan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Jun 22, 2022 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

June 17, 2022

I worked with Angie and she was amazing! Very thorough and made sure to go the extra mile to ensure I was satisfied! More

by Jazzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton
Report | Print
Jun 20, 2022 -

Volkswagen of Downtown Chicago responded

Congratulations on your new vehicle! We are so glad that Angie had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

June 16, 2022

My Worst Nightmare. Nothing was Fixed. Spent 2 Saturdays All day and the managers Lied About the Vehicle Being Fixed. More

by ayalasaucedo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaymi Garcia, Mark Newton, Matt Kutyna, Fernando Castaneda, Jon Fusha
Report | Print
Jun 23, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact Bill Dolan 312-628-4848. Thank you!

June 16, 2022

Mechanic did a Poor inspection of my vehicle. Didn’t notice issue that my vehicle actually had. Tried to force me to buy in house parts for something that is a issue. More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Khamsot
Report | Print
Jun 20, 2022 -

Volkswagen of Downtown Chicago responded

Hi DW. I apologize that your experience was less than stellar. Since I only have your initials and so do not have a way to contact you, please call me at 312-628-4800, ext 619 if you don't mind sharing more details. I would like to be able to resolve the issues for you and address any failures on our part. Thanks so much. Dewayne Gossett, Manager

June 13, 2022

The dealership is professional and the employees are nice. The service was satisfactory ad eficient More

by BAHAR001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2022 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

June 08, 2022

They made sure I got the car that I wanted. Chris was very helpful & honest More

by coachd0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Neil Lariosa
Report | Print
Jun 09, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Chris can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 03, 2022

Was at the dealership probably 3 hrs. Test drove signed and left. Great people very pleasant atmosphere. Great selection of vehicles. Love the one I brought. Thanks again More

by Regi408
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton
Report | Print
Jun 06, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 02, 2022

Friendly easy process. Efficient service. Will definitely go back. Highly recommended. Got a great deal More

by John T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Lariosa
Report | Print
Jun 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you, John! It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

June 01, 2022

They were very nice and got me in very quickly which was appreciated. It did take a little time to get the car but I know they were quite busy. The came back cleaned and washed which was a nice touch. More

by Canal428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Jun 02, 2022 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 31, 2022

When selling to an out of state customer, the Finance department is holding the paperwork, because they want the vehicle to be emissions tested. Indiana doesn't do emissions testing here where I live. Wa More

by lewansteve
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trey Woods
Report | Print
Jun 04, 2022 -

Volkswagen of Downtown Chicago responded

Hi Steve. Unfortunately, the finance department doesn't have anything to do with titles but I have given your information to our titling department and someone will reach out to you to go over what is required of your state in order for them to allow us to release the title. If Indiana requires an emissions test, you'll need to get one done but we'll make sure. Thanks so much.

Jun 04, 2022 -

lewansteve responded

The experience there was a good one. It's the Finance department that is holding the title of this vehicle. It is fully paid for, and I need the title to get my plate for this car. The world doesn't revolve around Illinois, or their Dealership. They need to know what the States around them do and don't do. Signed Former Illinois Resident.

1
...
133
134
135
...
298