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Volkswagen of Downtown Chicago
Chicago, IL
3,237 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,237 reviews
August 01, 2025
I love to take my car to Volkswagen Downtown Chicago. Luis and Julian are always welcoming and the customer service is excellent Luis and Julian are always welcoming and the customer service is excellent More
by Danielamontealegre2
Verified Customer
August 01, 2025
Thank you for all you do. Keila is a plus to your organization. She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure wo Keila is a plus to your organization. She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure working with you. More
by THELMADAVIS3l
Employees Worked With
July 31, 2025
Luis was very helpful handling all services and made sure that everything went smoothly at the dealership. It was a great experience and I would recommend them to others. that everything went smoothly at the dealership. It was a great experience and I would recommend them to others. More
by DNWESTERMANN
July 30, 2025
This dealer is convinietly located down town Chicago. It is clean and well lit. Nice people. It is clean and well lit. Nice people. More
by CGERI78
July 30, 2025
Everyone I met with was knowledgeable, kind, and overall pleasant. The main person I worked with made extra effort to meet my needs. pleasant. The main person I worked with made extra effort to meet my needs. More
by MrJohnJohnly
July 30, 2025
Straight forward, honest, wasn't too far off from what I expected for my trade in. Appreciate the fastness of getting into the dealership then out as well. expected for my trade in. Appreciate the fastness of getting into the dealership then out as well. More
by gayle
July 29, 2025
I am very satisfied with Luis and his team they went above and beyond to help me with my truck! I was giving a loaner to used while my truck was being worked on! I was very happy making my commute to wo above and beyond to help me with my truck! I was giving a loaner to used while my truck was being worked on! I was very happy making my commute to work easy! Again, thank you Luis for being so kind and helpful! Always, keeping me updated with my truck! Amazing dealership and amazing workers! More
by Miriam C
Employees Worked With
July 29, 2025
Volkswagen of Downtown Chicago was great. Salesman Mohammed told me the car was mine before I signed anything he said this your car and he was right o was signing papers that night. Mohammad Salesman Mohammed told me the car was mine before I signed anything he said this your car and he was right o was signing papers that night. Mohammad went above and beyond for me and I appreciate that his focus was all about my needs very attentive thank you Mohammad I love my truck. More
by Stephaniefmiller896
July 28, 2025
We had to take our Tiguan in for a service repair and Luis from the service department was very helpful with the whole process. He communicated well and helped us get our repair done in a timely manner. Luis from the service department was very helpful with the whole process. He communicated well and helped us get our repair done in a timely manner. More
by Rachelromano3
Employees Worked With
July 27, 2025
Mohammed is a great sales, treat the customer nice and gave a good price on the car gave a good price on the car More
by prasanna
Employees Worked With
