Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
3,045 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,045 reviews
May 03, 2022
So far the service department goes out of their way to help and take care of their customers. They go out of their way to answer customers questions comments. help and take care of their customers. They go out of their way to answer customers questions comments. More
by annette.brown1
Verified CustomerEmployees Worked With
May 03, 2022
I call in to get my remote started fix and it’s going to be almost a month that they haven’t call me back be almost a month that they haven’t call me back More
by YANKEE2011
Employees Worked With
May 02, 2022
Customer service was great! ! Thanks Was checked I at my schedule appt, will schedule again ! Thanks Was checked I at my schedule appt, will schedule again More
by chantanaburke
Employees Worked With
April 29, 2022
Professional and always looking to make a deal. Keep their inventory clean and clean dealership as well Keep their inventory clean and clean dealership as well More
by lukecogan
April 25, 2022
Manny Raya - Internet Sales, refused to even send me additional photos of the vehicle I inquired about through Cars.com. Less than helpful. did the bare minimum, clearly not interested in putting any ef additional photos of the vehicle I inquired about through Cars.com. Less than helpful. did the bare minimum, clearly not interested in putting any effort into a sale. Simply by the response I got from him, I stopped looking into the vehicle that I was going to purchase with cash on hand. Poor poor effort on a vehicle that I almost surely was going to buy. More
by Patrickcase11
Employees Worked With
Manny Raya - Internet Sales.
April 25, 2022
Luis was my service advisor and was very helpful. Upfront pricing with no issues. Thank you to everyone who helped me on this one. Upfront pricing with no issues. Thank you to everyone who helped me on this one. More
by LUKE29
Employees Worked With
April 20, 2022
Always impressed by the level of service - great communicators. And when they don't know answers, they'll ask the service technicians. Not a fan of how long it takes to drop off and pick up cars, b communicators. And when they don't know answers, they'll ask the service technicians. Not a fan of how long it takes to drop off and pick up cars, but thats mostly a function of limited space, normal for downtown Chicago. More
by CHAD.NORWOOD
Employees Worked With
April 19, 2022
This is a great dealership with an excellent service center. Everything was explained and service was done promptly. center. Everything was explained and service was done promptly. More
by NEIL.J.JIMENEZ
Employees Worked With
