Volkswagen of Downtown Chicago

I found a certified VW Tiguan online, made an appointment and met with Angie. She made me feel very comfortable, explained everything from start to finish and has helped me through my questions post purchasi and met with Angie. She made me feel very comfortable, explained everything from start to finish and has helped me through my questions post purchasing the car. I didn't anticipate purchasing the car that day, but I am glad I did, and it was an overall painless experience. The finance department was kind and not too pushy with pushing extra packages. This was my first time purchasing a car, and I look forward to returning when I'm ready for another VW. Thank you Angie and team. More

I had a great experience working with Kenny and his manager and ultimately purchased a 2021 Tiguan. Kenny was very knowledgeable and helpful and put me right at ease, which was so important for me as a manager and ultimately purchased a 2021 Tiguan. Kenny was very knowledgeable and helpful and put me right at ease, which was so important for me as a first time car buyer. I never once felt pressured and I felt that he really was trying to work with me to get the best deal. He offered great advice to help in the decision-making process. I ended up with a new car that fit in my budget! I would highly recommend going to this dealership and Kenny to buy a car!! More

Everything was done very well. My car was ready sooner then expected. Adam is always friendly and knowledgeable. Adam always keeps you uodate on the service. then expected. Adam is always friendly and knowledgeable. Adam always keeps you uodate on the service. More

The service department here is easily the best I've ever experienced. Friendly, knowledgeable, and they went above and beyond my expectations. I felt like my car was in good hands, and put me at ease, knowi experienced. Friendly, knowledgeable, and they went above and beyond my expectations. I felt like my car was in good hands, and put me at ease, knowing they were going to resolve my issue. Everyone I interacted with was wonderful, but specifically Miguel Meza. He kept me informed through the entire process, and his customer service skills are top-notch. Thank you! More

Miguel (my service rep) was very helpful, honest, and patient. He answered all of my questions, hooked me up with lyft rides to and from the location, and was overall very nice. patient. He answered all of my questions, hooked me up with lyft rides to and from the location, and was overall very nice. More

Angie was very easy to work with and my wife was able to get the car that she wanted. The process/pricing made trip to Chicago worth it. get the car that she wanted. The process/pricing made trip to Chicago worth it. More

Thank you Adam Khamsot for all your help, My VW will be coming for service always only to the dealer after finding out, that taking my car to Jiffy Lupe. They messed up my car, I will never take my car to coming for service always only to the dealer after finding out, that taking my car to Jiffy Lupe. They messed up my car, I will never take my car to Jiffy Lupe again. Great Loaner!!! :) More

This dealership met the lease requirements we established and are now happily driving our Tiguan. Nick was a fine salesman. We understand we won't need service for quite some time, so I can't comment on th and are now happily driving our Tiguan. Nick was a fine salesman. We understand we won't need service for quite some time, so I can't comment on the service department. More

Very timely and painless process. Gerardo was great about communicating and setting expectations. Car was delivered clean and quickly. I appreciate the thorough service. Thanks! communicating and setting expectations. Car was delivered clean and quickly. I appreciate the thorough service. Thanks! More

My experience at vw downtown was a great one. Service was outstanding and done in a short time period. Plus free rides. Thanks vw nice work outstanding and done in a short time period. Plus free rides. Thanks vw nice work More