Volkswagen of Downtown Chicago

I'm very disappointed at this time because I bring my vehicle for recall about engine cover and annual service and I had to wait 4 hours to get my car back. When I get back home I open the hood and I not vehicle for recall about engine cover and annual service and I had to wait 4 hours to get my car back. When I get back home I open the hood and I noticed all the engine cover missing , called to maintenance and guy that answered the phone he told me bring your vehicle back to install that and next the I had to drive another 30 miles for nothing they told me they can't put it back I paid too much for this vehicle and now Volkswagen takes parts out of my vehicle. I paid for the engine covers too that is not for free. I not recommend Volkswagen of Downtown Chicago. They don't have good communication to the costumers. I'm not go there anymore. More

Car engine wasn't running as smoothly as I expected after pickup. There was no oil change sticker in place of the old one which made me think even more that the oil change wasn't done. pickup. There was no oil change sticker in place of the old one which made me think even more that the oil change wasn't done. More

This dealership and service techs are really helpful and explain issues which made it easier to understand. I appreciated the extra effort. explain issues which made it easier to understand. I appreciated the extra effort. More

Alonso was great but communication in general when you first arrive at the dealership with an appointment needs some work. Little to no acknowledgement when we arrived in the service bay. One person told first arrive at the dealership with an appointment needs some work. Little to no acknowledgement when we arrived in the service bay. One person told us to wait outside with the car and another came out and told us we should go into the office. But Alonso redeemed the situation well More

Came in to appraise my car. Friendly guy, helpful and answered all my questions. Wonderful experience. 5 Star Friendly guy, helpful and answered all my questions. Wonderful experience. 5 Star More

Excellent customer service, very informative, congenial personality, responsible approach to my request. Enjoyed the experience very much. personality, responsible approach to my request. Enjoyed the experience very much. More

Walked away not feeling finessed. Appreciate everyone who helped me with my trade-in... into my new Car! Everybody was patient with me walked through it. Didn't take all day either.. Appreciate everyone who helped me with my trade-in... into my new Car! Everybody was patient with me walked through it. Didn't take all day either.. Def would recommend them again. . More

I recently went to the Volkswagen dealership to take a look at their fleet, and Angel was outstanding. He was professional, welcoming, and incredibly knowledgeable. He took the time to walk me through dif look at their fleet, and Angel was outstanding. He was professional, welcoming, and incredibly knowledgeable. He took the time to walk me through different models, pricing options, and what might be the best fit based on my needs—even though I wasn’t ready to buy yet. Angel never made me feel pressured and was more focused on providing honest, thoughtful advice than making a sale. His ability to explain everything so clearly really stood out. If you're considering a Volkswagen and want a smart, helpful consultant to guide you, ask for Angel—you won’t regret it. More

Was very informative and helpful. He appraised my vehicle and and overall positive experience with angel. He appraised my vehicle and and overall positive experience with angel. More

Excellent staff explain everything pretty well complete the work in the timely manner Excellent staff, staff explain everything completely with details, the work was completed in a timely manner the work in the timely manner Excellent staff, staff explain everything completely with details, the work was completed in a timely manner More