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Volkswagen of Downtown Chicago
Chicago, IL
3,127 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,127 reviews
July 24, 2025
Angel was great! He convinced me to sell him my car for a great deal. Might have to come back and sell him every other car I own! What a great guy He convinced me to sell him my car for a great deal. Might have to come back and sell him every other car I own! What a great guy More
by InsideJob
Employees Worked With
July 24, 2025
Thank you so much you guys great we definitely coming back when we gonna get next service thank you so much for your help back when we gonna get next service thank you so much for your help More
by CHICI203
Verified CustomerEmployees Worked With
July 24, 2025
It took a while for the parts to come in and the service to be completed, but Kelia was very friendly, helpful, and communicative the whole time. to be completed, but Kelia was very friendly, helpful, and communicative the whole time. More
by clareh
Employees Worked With
July 24, 2025
Horrible not much else to say. Bad dealership. Bad service. And bad car brand now Bad dealership. Bad service. And bad car brand now More
by WNG4
Employees Worked With
July 22, 2025
Alonzo was great! Great Service and very professional. I also appreciated the follow-up calls. Great Service and very professional. I also appreciated the follow-up calls. More
by SMITHSHEMEL98
Employees Worked With
July 22, 2025
Luis provided detailed, transparent and communicative customer support. Luis even responded to my after-working-hours questions. customer support. Luis even responded to my after-working-hours questions. More
by dougdew
Employees Worked With
July 22, 2025
I have been generally please with service bit am mot happy about telling me I need certain services that I just had done recently or when the former service manager had his asst "test drive" my car by d happy about telling me I need certain services that I just had done recently or when the former service manager had his asst "test drive" my car by driving it home to Schaumburg, keeping it overnight, driving back to the dealership and going through tolls without paying them that I was responsible for and using 1/2 tank of gas without telling me. More
by SUSANNE703
Employees Worked With
July 22, 2025
Jimmy helped make my trade in and car buying process super easy and smooth. Very professional and definitely made sure to give us the best service. We were in and out in one day! Very happy with my purc super easy and smooth. Very professional and definitely made sure to give us the best service. We were in and out in one day! Very happy with my purchase! Go see Jimmy for your next car! More
by shelbysanfelippo09
July 21, 2025
Thank you for helping me today. You did a great job! Service was fast and polite! You did a great job! Service was fast and polite! More
by apariciojozef
July 21, 2025
Luis was a great help and answered any question I had. Highly recommend him for your service needs. Highly recommend him for your service needs. More
by anon
Employees Worked With
