Volkswagen of Downtown Chicago

I had a wonderful experience at the VW dealership. I worked with Kenny for the majority of my visit. He was friendly, knowledgeable, and very willing to work with me on price. I was able to get the worked with Kenny for the majority of my visit. He was friendly, knowledgeable, and very willing to work with me on price. I was able to get the vehicle I wanted for a price that I could afford. Special thanks to the sales manager and general manager for working with Kenny and being patient throughout the negotiation process. More

Going to the shop for car repairs after getting the dreaded yellow light is never a fun prospect. But this experience at VW Downtown of Chicago was as painless as any I’ve had during the lifecycle of m dreaded yellow light is never a fun prospect. But this experience at VW Downtown of Chicago was as painless as any I’ve had during the lifecycle of my VW Golf. I was helped by MICHAEL SZAFRANIEC, who was the consummate professional. I would certainly return here for future service appointments. Thank you to Mike and the rest of the team! More

WORST CUSTOMER SERVICE EVER!!!!DON'T GO THERE ESPECIALLY WORST CUSTOMER SERVICE EVER!!!! DON'T GO THERE ESPECIALLY WITH YOUR KIDS!!! DON'T GO THERE UNLESS YOU WANNA GET HUMILIATED!!! We got to the dealers WORST CUSTOMER SERVICE EVER!!!! DON'T GO THERE ESPECIALLY WITH YOUR KIDS!!! DON'T GO THERE UNLESS YOU WANNA GET HUMILIATED!!! We got to the dealership around 4pm. Xyz was our sales person from the beginning he/she didn't have a friendly attitude not sure why. He/she asked me if we wanted to do a trade in and I said not sure it really depends on the deal we get from the car, and he/she interpreted our answer as NO. Normal process started we went back and forth on numbers first of all their prices were advertised on a High end of the market according to true car. The reason why we went their 1st they had the specific car that we were looking for 2nd I had 2 offers from other dealers and I wanted to see if they can beat the price. As you know a lot of dealers are willing to meet and beat the price. During this whole process his/her attitude continuously displaying as if he/she was giving us a HUGE FAVOR by selling us the car. He/She kept on repeating it's very late he/she has a reservation at 7pm which he/she just canceled basically overall attitude was IMMENSELY dissatisfied. I'm sorry but isn't this expected in most case that you might get late????? If I am arriving at 4PM (dealership still except customer until 45 minutes before closing) you still have 2 hours to make me a deal. But no as you know in many case at almost all dealership there is a lot of back and forth between the sales person and the backend managers to come up to the good deal. As you all the most dealerships always start you with the maximum numbers. So I had do negotiate to the fair price, please tell me if I am wrong about this????? After continuously felt attack that I was wasting his/her time (as if this is not their job) here comes the General Manager: MR. MICHAEL Zafiriou!!! OMG!!!!!!! I HAVE NO IDEA WHO MADE THIS PERSON A MANAGER FOR A PLACE LIKE WHERE YOU HAVE TO DEAL WITH CUSTOMERS. Here are some qualities of him: Short temper, EXTREMELY RUDE, Ignorant, THE WORST ONE HAVE NO REGARDS FOR KIDS. HE YELLED IN FRONT OF MY 4 YEARS OLD DAUGHTER FULL ON. When I started recording his barbaric behavior he said This is the private property you can't record and snatched the phone from my hand and said I will sue you for recording me. OMGGGG WHO IN THEIR RIGHT MIND OF STATE TALK TO THEIR CUSTOMER LIKE THIS???? ESPECIALLY IN FRONT OF THEIR KIDS. At one point he said you are taking advantage of the Lady/Man???? Like seriously?? My wife and my daughter were with me I was speaking to him/her with respect and in my culture women are the honor of family WE RESPECT WOMEN NO MATTER WHAT. I said if you think I'm being disrespectful why don't you talk to me???? And then Mr. Michael was quite and switched the topic. I understand and I was being hard on them by asking all these small details about price, comparing prices with other dealers, showing them discount from my employer, pretty much everything a person would do to save as much as possible. So please tell me how I disrespected you, how I was being rude, and how I wasted your time??? ***UPDATE*** After writing this review visited Dealer Rater website and looks like I am not only who had the same experience with this General Manager Mr. Michael. Most of the "Positive" reviews seems fake More

Great dealership with unmatched service. John Sheehy and their GM made this the easiest buying experience I’ve ever had. I always felt like my best interests were being taken into account. Could not speak m their GM made this the easiest buying experience I’ve ever had. I always felt like my best interests were being taken into account. Could not speak more highly of John and team. More

Joanna went above and beyond to service my needs. She kept me up-to-date throughout the weeks I was shopping for a particular model (even communicating on weekends and after hours), didn't hesitate to dr kept me up-to-date throughout the weeks I was shopping for a particular model (even communicating on weekends and after hours), didn't hesitate to drive out to pick me up when buying, washed and prepped my new car herself when the shop was running behind and I was in on a time crunch, and most importantly went to bat for me on pricing. More

Just love ❤️ the service and the employees was just so professional and friendly Thanks Joanna for all your help I’ll be back real soon professional and friendly Thanks Joanna for all your help I’ll be back real soon More

Kenny was super helpful and knowledgeable throughout the car buying process. He didn’t feel super “sales-y” which made me trust and value his opinion. car buying process. He didn’t feel super “sales-y” which made me trust and value his opinion. More

Buying a car is incredibly stressful for me, and I dreaded the process so much that I haven't purchased a car in 12 years. That being said, I'd come to VW of Downtown Chicago any day. The process was dreaded the process so much that I haven't purchased a car in 12 years. That being said, I'd come to VW of Downtown Chicago any day. The process was so relaxed, I wasn't pressured to buy now, it wasn't an adversarial experience at all, and I got a great deal. They even went out of their way to show me comparable vehicles from their competitors, when I wasn't sure. I left very happy with my car and my choice of dealership! More

Always a pleasure. The service team always does their very best to be sure you are taken care of and satisfied. I have been coming here for 3 vehicles already, and am always happy with excellent customer very best to be sure you are taken care of and satisfied. I have been coming here for 3 vehicles already, and am always happy with excellent customer service. More

The process to sale my vehicle was pretty straightforward. Matt took the time to communicate and was very transparent throughout. I would go back again. straightforward. Matt took the time to communicate and was very transparent throughout. I would go back again. More