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Volkswagen of Downtown Chicago
Chicago, IL
2,989 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,989 reviews
February 12, 2020
Great customer service I had to fix a couple of things on the windshield and they were able to do it in the same day. Good job and everything is working properly now! I had to fix a couple of things on the windshield and they were able to do it in the same day. Good job and everything is working properly now! More
by Miguel Dalmeida
Verified Customer
February 11, 2020
I'm extremely happy with my recent purchase and Angie from Sales department was really helpful in getting my new car. Would recommend them to anyone. from Sales department was really helpful in getting my new car. Would recommend them to anyone. More
by vovka414
February 11, 2020
My car was shutting off, and I didn’t know what the issue could be. I brought it in, and the service department ran a series of diagnostic tests, and resolved the issue. Great customer service as well. Thank could be. I brought it in, and the service department ran a series of diagnostic tests, and resolved the issue. Great customer service as well. Thank you! More
by JANNEDAWKINS
Employees Worked With
Lillian Juarez
February 11, 2020
Oil Change The scheduling was easy, the service was excellent and the timing was appropriate. I had a great experience with Miguel Meza as he walked me through The scheduling was easy, the service was excellent and the timing was appropriate. I had a great experience with Miguel Meza as he walked me through the whole process More
by STOCK0
Employees Worked With
Miguel Meza
February 11, 2020
Great Customer Service, Efficient Work! I recently took my car in for an oil change, as well as to fix a few dings, and Arthur made the process seamless - from getting me a loaner to keeping I recently took my car in for an oil change, as well as to fix a few dings, and Arthur made the process seamless - from getting me a loaner to keeping in touch regarding service progress, I really appreciated the high-level of customer service. The end result was great too and only took a few days to complete! More
by ALLANATACHAUER
Employees Worked With
Arthur, Miguel Meza
February 10, 2020
QUICK and GREAT I was in a huge rush but I was able to get my car in for the oil change, Cabin filters and engine filter in under 25 min. I couldn't get that done in I was in a huge rush but I was able to get my car in for the oil change, Cabin filters and engine filter in under 25 min. I couldn't get that done in the suburbs if my life depended on it. I guess the dealers in big cities know how to move FAST!! Thanks for the help guys. I'll be back. More
by haddie94
Employees Worked With
Bill Dolan, Adam Khamsot
February 10, 2020
recall service Overall good experience, Quick scheduling, excellent service process, fast service time, and outstanding work by the service team. Knowledgeable, inqu Overall good experience, Quick scheduling, excellent service process, fast service time, and outstanding work by the service team. Knowledgeable, inquisitive about my problem and excellent follow-up. More
by KEN.ANTLES
Employees Worked With
February 10, 2020
Bill and his team are amazing people. They are so incredibly helpful and conscientious. I am so grateful to all of them for always looking out for me! I feel so safe and secure. Bill is truly a great incredibly helpful and conscientious. I am so grateful to all of them for always looking out for me! I feel so safe and secure. Bill is truly a great human! More
by ELLENKARAS16
February 07, 2020
Great over all experience! Fast friendly service and a completely pain free experience for getting your annual service done, I was out before the originally estimated time. completely pain free experience for getting your annual service done, I was out before the originally estimated time. More
by SMVALLELY
Employees Worked With
Adam Khamsot
February 06, 2020
Quick scheduling, excellent service process, fast service time, and outstanding work by the service team! Knowledgeable, inquisitive about my problem and excellent follow-up. Very Happy! time, and outstanding work by the service team! Knowledgeable, inquisitive about my problem and excellent follow-up. Very Happy! More
by JOEYGONSOWSKI
Employees Worked With
Adam Khamsot
