Volkswagen of Downtown Chicago

They were so nice and accommodating with the difficult financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ More

Everyone was so kind and helpful! Lillian was especially great in assisting me for my visit that day. Appreciate the overall wonderful service I received! great in assisting me for my visit that day. Appreciate the overall wonderful service I received! More

Not able to contact him. Leave him message and let his colleagues to call me back for times, never call back. Will not come to this dealer again. colleagues to call me back for times, never call back. Will not come to this dealer again. More

Great service! Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to h Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to have, at this point, but the Service Dept. has been there to help me in the most easy way possible. More

I bought during quarantine so I understood the delays and waiting. But after my sale the mistakes were unacceptable. I bought during a special promotion which allowed for 0% financing, no down payment and no waiting. But after my sale the mistakes were unacceptable. I bought during a special promotion which allowed for 0% financing, no down payment and no payments for 60 months. Due to mistakes in my paperwork I was asked to make payments immediately. After many phone calls They admitted their mistake and agreed to fix. I arrived for my appointment to sign paperwork and waited over an hour at which time I was told I would have to wait I definitley. I expressed my frustration and was assured a call. No call, no fix. Hard to tell if it is disorganization or lack of care. Either way I was not provided what was promised. You have many options to buy a VW in chicago. Don’t chose this one. More

5 stars! I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to m I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to my office. Great service! More

Quick, professional, perfection Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, fo Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, found, etc. at pick-up. More

Excellent Pick up and Drop off Service I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional a I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional and courteous! I have taken my vehicle to the dealership a few times for different services, and the Service staff has always been wonderful to work with. More

Polite, knowledgeable, Knowledge, Interest in the client, met my expectations. Saved parts to show damage, The car was cleaned perfectly and ready on time for pick-up. Prov Knowledge, Interest in the client, met my expectations. Saved parts to show damage, The car was cleaned perfectly and ready on time for pick-up. Provided LYFT to take med e home as service would take 24 hours to be completed and car road tested. More

We went in to purchase a used 2013 Cadillac. Even though We went in to purchase a used 2013 Cadillac. Even though we had made an appointment, we still waited over 30 minutes to see the vehicle. We test dro We went in to purchase a used 2013 Cadillac. Even though we had made an appointment, we still waited over 30 minutes to see the vehicle. We test drove it and immediately heard a noise coming from the front end, which not being mechanically inclined, I figured it was probably wheel bearings. I also noticed that the drivers window wouldn’t was not working properly. This all happened even though they told us that the car had a thorough safety inspection. They had the car put up on the rack and checked by their mechanics. We were told it was a drivers side wheel bearing and the window motor. So the deal we worked out was they would give us $1,000 off the price and we can take it to my mechanic who could probably fix it for less. We were assured by the manager and mechanics that nothing else was wrong. We took the deal and took it to my mechanic who is also a friend and when they put it up on the rack he said it was obvious that the not only was the drivers side wheel bearing was bad but the passenger side was just as bad which cost me an additional $400. When I brought it to the managers attention he said myself and my mechanic were lying. The manager had told us how they stand by the cars they sell and happily fix things even though a car has no warranty. They are a bunch of liars. More