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Volkswagen of Downtown Chicago
Chicago, IL
2,989 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,989 reviews
February 06, 2020
Long time satistified customer I have had my VW serviced here since I purchased it in 2012 and have been very happy with the quality of the work as well as the professionalism, cour I have had my VW serviced here since I purchased it in 2012 and have been very happy with the quality of the work as well as the professionalism, courteousness and efficiency of the people. More
by LYNN17
Verified CustomerEmployees Worked With
February 06, 2020
Friendly, personable, and easy to deal with.The car was serviced in a timely manner. Everything was inspected, and a full report was given. Herberto was very easy to deal with! serviced in a timely manner. Everything was inspected, and a full report was given. Herberto was very easy to deal with! More
by HOLTZKOPF
Employees Worked With
February 06, 2020
Great service. Atrocious prices. My service was handled thoroughly and professionally. Heberto was great to work with and very responsive. Service was complete faster than expected. P My service was handled thoroughly and professionally. Heberto was great to work with and very responsive. Service was complete faster than expected. Prices are absolutely unaffordable, hence the 3-star review. They offered to change my burned out brake light for $50. No thanks. There are other great service providers in town who charge fair prices. I won't be back unless there's another need that can only be solved at the dealership (like this one was). More
by B
Employees Worked With
February 06, 2020
Berto is the best Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank you Berto! More
by bgordo60069
Employees Worked With
February 06, 2020
Bill was very professional and helpful since I emailed him. Vale (technician?) very knowledgeable and assertive. And everything went smoothly with Heberto. I will be back tomorrow him. Vale (technician?) very knowledgeable and assertive. And everything went smoothly with Heberto. I will be back tomorrow More
by Miguel Dalmeida
February 06, 2020
Service Fantastic,work with Luis Tinoco he is helpfull and great attention....! I recommend the the service... To different people....!and great work, on my Fantastic,work with Luis Tinoco he is helpfull and great attention....! I recommend the the service... To different people....!and great work, on my car...! More
by Po_arroyo73
Employees Worked With
February 05, 2020
Great service I feel confident that the service is done timely and correctly. Never have to bring back for the same thing twice. Luis makes sure I get the best available discounts. timely and correctly. Never have to bring back for the same thing twice. Luis makes sure I get the best available discounts. More
by IMISSELVIE
Employees Worked With
February 04, 2020
Friendly, on time, informative. Convenient service schedule. Always take our VW bug here. Friendly. polite...kept me updated throughout day as to status of service. Clean service dro Convenient service schedule. Always take our VW bug here. Friendly. polite...kept me updated throughout day as to status of service. Clean service drop off area...attentive. More
by CCUNOV
Employees Worked With
Miguel Meza
February 04, 2020
It was fantastic to work with John and Volkswagen of Downtown. They were extremely helpful and made the car buying experience a lot more enjoyable. Downtown. They were extremely helpful and made the car buying experience a lot more enjoyable. More
by Alex
Employees Worked With
John Sheehy, Boris Nikolov
February 03, 2020
Painless Process Normally one thinks about car service like dentists...necessary evil. This was painless and dare I say pleasant. I will be returning for future visi Normally one thinks about car service like dentists...necessary evil. This was painless and dare I say pleasant. I will be returning for future visits. More
by sdm1020
Employees Worked With
Adam Khamsot
