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Volkswagen of Downtown Chicago
Chicago, IL
3,237 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,237 reviews
September 11, 2020
I will always come here first to buy a car , after the fabulous way we were treated and taken care of by their talented team of very kind and competent people ❤ Thank you for going above and beyond to g fabulous way we were treated and taken care of by their talented team of very kind and competent people ❤ Thank you for going above and beyond to get me into my new, beautiful , vehicle! More
by kerrysingleton15
Verified CustomerEmployees Worked With
Joanna Davila, Boris Nikolov, Frank Stanghellini
September 10, 2020
Great team in the sales and finance departments. Everyone wore masks and I felt safe while purchasing a car during a pandemic. Would highly recommend Volkswagen of Downtown Chicago. wore masks and I felt safe while purchasing a car during a pandemic. Would highly recommend Volkswagen of Downtown Chicago. More
by KA
Employees Worked With
Kenny Akpan, Mark Newton
September 09, 2020
I had a warantee item and needed to wait for the car and the service team did a great job getting me taken care of with no appt. the service team did a great job getting me taken care of with no appt. More
by michael.robert.kaplan
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza
September 09, 2020
Quick, considerate, and worked with y extended warranty to get things covered! Good follow up when my car was ready for pickup and easy checkout— to get things covered! Good follow up when my car was ready for pickup and easy checkout— More
by MERATSEA
Employees Worked With
Bill Dolan, Miguel Meza
September 08, 2020
I already did this twice!Service was excellent,. I already did this twice! Service was excellent,. Herbert Delgado was knowledgeable, clear, and courteous. The work was done as requested and on ti I already did this twice! Service was excellent,. Herbert Delgado was knowledgeable, clear, and courteous. The work was done as requested and on time. Thanks. More
by BRODGERS
Employees Worked With
September 02, 2020
Luis is amazing! Came in with an attitude, walked out with a smile! Haggerty is closest to my home, but I’ll continue to come to Downtown VW because of their level of service. Please put the coffee machi with a smile! Haggerty is closest to my home, but I’ll continue to come to Downtown VW because of their level of service. Please put the coffee machine back!!! Thank you :-) More
by D. Bunch
Employees Worked With
August 29, 2020
Great service reasonable price and good turnaround time. Home pickup and delivery was also very much appreciated. Overall a very good experiencewith vw of downtown Chicago. Home pickup and delivery was also very much appreciated. Overall a very good experiencewith vw of downtown Chicago. More
by pablovmc
Employees Worked With
Other Employees :
Adam Khamsot, Miguel Meza
August 29, 2020
As a first time car-buyer, Kenny at Volkswagen of Chicago made the process extremely seamless. His service provided was very accommodating and I would highly recommend Volkswagen of Chicago to anyone who is made the process extremely seamless. His service provided was very accommodating and I would highly recommend Volkswagen of Chicago to anyone who is in the market for a new or used car. More
by GK
August 28, 2020
Joanna was amazing, and made my first time buying a car a great experience. She knew everything about the car I was test driving, even the tiniest details that I had missed in my research. Mark’s calm and co great experience. She knew everything about the car I was test driving, even the tiniest details that I had missed in my research. Mark’s calm and collected energy made the numbers easy to understand, which helped turn a stressful day into an easy day. I would buy a car from Joanna at DTVW again. More
by connorfc23
Employees Worked With
Joanna Davila, Mark Newton
August 26, 2020
Lots of service updates and information about your car. The initial wait was about 10 minutes before an advisor started my paperwork. However, all advisers were on the phone. The initial wait was about 10 minutes before an advisor started my paperwork. However, all advisers were on the phone. More
by MMOSES0
Employees Worked With
Gerardo Negrete Jr.
