Volkswagen of Downtown Chicago

Great service! I had some replacements to be done and they did it just right! I can feel the dynamics of the car much better. I am also very pleased how I was treate I had some replacements to be done and they did it just right! I can feel the dynamics of the car much better. I am also very pleased how I was treated. Very kind! I appreciate how Adam Khamsot received and treated me. More

Author Matlosz I bought A 2020 VW Tiguan at VW of Downtown. Author was my sales representative. He was awesome to deal with and made the process very easy. I bought A 2020 VW Tiguan at VW of Downtown. Author was my sales representative. He was awesome to deal with and made the process very easy. More

I bought a 2019 Alltrack. I worked with Jacob Bilo and John Sheehy of the Sales staff. They were both excellent and very helpful. Bill Prince was especially helpful with all the paperwork associated wit John Sheehy of the Sales staff. They were both excellent and very helpful. Bill Prince was especially helpful with all the paperwork associated with completing the sale and transferring my license plates. All together, everything was handled in a very professional manner. More

Thank you for the excellent service . We were very happy that we could do the service immediately. Also the timings of picking up were good! that we could do the service immediately. Also the timings of picking up were good! More

My experience in the dealership was very positive. The dealers worked with me over time, and my reference point John Sheehy was knowledgeable and helpful. I traded in my old vehicle that was priced fairly dealers worked with me over time, and my reference point John Sheehy was knowledgeable and helpful. I traded in my old vehicle that was priced fairly given the circumstances, and I walked away with the exact car I wanted, for a very fair price. More

Service was excellent. Was surprised by extra charges (for extra oil despite a coupon offer) and $26.42 "pay shop charge" described as "disposal"-not included in package fees? (for extra oil despite a coupon offer) and $26.42 "pay shop charge" described as "disposal"-not included in package fees? More

They honored the battery warranty and replaced the under-performing one without charge. The only problem was that they promised to wash my car early in the day so it would have had a chance to dry in under-performing one without charge. The only problem was that they promised to wash my car early in the day so it would have had a chance to dry indoors before I picked it up at 4 p.m. and parked it on the cold street - and after three reminders it hadn't been. That aside, I probably needed the fuel filter they suggested and definitely needed new wiper blades. The myriad flushes - not so much. All in all, I'm a contented customer who will return (hopefully, not soon). More

John is a great salesman. He took the time to listen and wasn’t pushy at all. We worked out a great deal with my new (used) Jetta and even went above and beyond when I had battery issues a few days after pi wasn’t pushy at all. We worked out a great deal with my new (used) Jetta and even went above and beyond when I had battery issues a few days after picking up the car. 5 stars - highly recommend. More

I had a great experience working with Kenny! This was my first time purchasing a car on my own so I was a little indecisive and had a lot of questions. Kenny went above and beyond - he was attentive and li first time purchasing a car on my own so I was a little indecisive and had a lot of questions. Kenny went above and beyond - he was attentive and listened to my questions, he talked to me in terms I understood, he explained the different trims and walked me through the various features, and also stayed late on three different occasions. Special thanks to Bill in Finance who was also very patient with my questions and stayed late to wrap up the deal. More

Buyer beware educate yourself ................really I'm trying y to review a negative and it will not let me,educate yourself and do not trust trying y to review a negative and it will not let me,educate yourself and do not trust More