Volkswagen of Downtown Chicago

Great help Very responsive, helpful and friendly. Service was fast, and Luis was awesome. He helped with everything and deliver brief explanation about the proce Very responsive, helpful and friendly. Service was fast, and Luis was awesome. He helped with everything and deliver brief explanation about the process and all More

5 Year Maintance Very positive experience. Good communications. arranged for me to be picked up at my place and driven to the dealership once the work was finished. Very positive experience. Good communications. arranged for me to be picked up at my place and driven to the dealership once the work was finished. More

New car purchase We acquired the VW Tiguan 2019 and the experience was awesome! Great service and easy to do business with them. Anthony took the time to pick us up at We acquired the VW Tiguan 2019 and the experience was awesome! Great service and easy to do business with them. Anthony took the time to pick us up at our place, drove to the garage and showed us all possible colors and combinations More

New tires and car realignment From start to finish, it was an easy to process to have tires installed and my car realigned. The female service employee was very friendly, knowledg From start to finish, it was an easy to process to have tires installed and my car realigned. The female service employee was very friendly, knowledgeable, and seemed to have me in her best interest. She did not try to sell me a more expensive productive and unnecessary services. My only issue is that the service took about 30 minutes longer than the estimated completion time. More

Best place to take your VW Every aspect of Volkswagen of Downtown Chicago is fantastic -- the people, the quality of the service and the convenience. Adam Khamsot was wonderful Every aspect of Volkswagen of Downtown Chicago is fantastic -- the people, the quality of the service and the convenience. Adam Khamsot was wonderful and I got my car in and our there very quickly!! More

Super Service Heberto was very helpful and friendly! He took the time to explain the recall. Service was completed in a timely matter. Thank you for making the proc Heberto was very helpful and friendly! He took the time to explain the recall. Service was completed in a timely matter. Thank you for making the process so easy. More

THE WORSE CAR BUYING EXPERIENCE IN 45 YEARS TALK TO MICHAEL ZAFIRIOU AND MARK IN FINANCE AND INSURENCE. I purchased a VW Atlas on 11/2/2019 THEY HAVE NOT PAID OFF MY TRADES AS OF 12/9/2019 I GOI TALK TO MICHAEL ZAFIRIOU AND MARK IN FINANCE AND INSURENCE. I purchased a VW Atlas on 11/2/2019 THEY HAVE NOT PAID OFF MY TRADES AS OF 12/9/2019 I GOING TO HAVE A 30 DAY DELINQUENCY ON MY CREDIT. SEE YOU IN COURT. More

Great service!!! Representative was very helpful, fun coffee was available, work was done well and was done timely, car was returned so clean and beautiful! My experie Representative was very helpful, fun coffee was available, work was done well and was done timely, car was returned so clean and beautiful! My experience was fabulous!!! More

Recall My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. More

Angie and Bill were very responsive through the process This was my first experience with Volkswagen and the showroom and sales staff were welcoming and did not create a stressful environment. I left a pair This was my first experience with Volkswagen and the showroom and sales staff were welcoming and did not create a stressful environment. I left a pair of expensive sunglasses in my trade in vehicle and Angie was able to retrieve two days later, which I greatly appreciated. More