Volkswagen of Downtown Chicago

luis is very good mister luis is very very good in his job, he is very professional and very kind too. I am very happy with him and with the dealer service area mister luis is very very good in his job, he is very professional and very kind too. I am very happy with him and with the dealer service area More

A Good Experience In The Wake of Several Poor Experiences I brought in my Passat for routine maintenance. (I found the online scheduling experience to be difficult, confusing, and frustrating.) Several past I brought in my Passat for routine maintenance. (I found the online scheduling experience to be difficult, confusing, and frustrating.) Several past experiences with the service center had been frustrating and unsatisfactory. This visit went smoothly. Hopefully this is a sign of good things to come. I will keep my fingers crossed .... Also, this survey is challenging. I am required to record employees that I worked with, yet it doesn't list any service personnel. And the only reason for this visit was SERVICE. Yet I cannot submit this survey without completing that box. So I have to look it up.... More

friendly, helpful, but not too forthcoming by special issues As I am a "special" case (diplomatic sales), the dealership seemed sometimes overwhelmed with the procedural issues. This is by no means the responsib As I am a "special" case (diplomatic sales), the dealership seemed sometimes overwhelmed with the procedural issues. This is by no means the responsibility of John, who was always extremely helpful and tried to bring the issues (registration etc) to a solution. Regarding the car itself, John was very knowledgeble and could answer all questions. More

Great Customer Service Going to the dealer to purchase a vehicle is never fun. You always feel like you are going to get ripped off. Joanna made the experience a bit easier Going to the dealer to purchase a vehicle is never fun. You always feel like you are going to get ripped off. Joanna made the experience a bit easier to deal with and helped me get a fair price on the exact vehicle I wanted. More

Great customer service. Excellent service to my Jetta. Mechanics worked on my alignment and replaced my car filters. All employees were kind. They take the time to listen Excellent service to my Jetta. Mechanics worked on my alignment and replaced my car filters. All employees were kind. They take the time to listen to car concerns. Location is good. More

Helpful and good communications Very helpful with service and good communications. Free drop off was also nice. It took a little while to get my car because it was very busy. Very helpful with service and good communications. Free drop off was also nice. It took a little while to get my car because it was very busy. More

Excellent service My car experienced a check engine light so I brought it in immediately. They looked at it on the spot and took care of the problem within a short peri My car experienced a check engine light so I brought it in immediately. They looked at it on the spot and took care of the problem within a short period of time. More

Annual Service Great service provided, my appointment was respected, and I received a detailed explanation of everything that was done. Love my GTI and I love the se Great service provided, my appointment was respected, and I received a detailed explanation of everything that was done. Love my GTI and I love the service provided on it! More

Annual Service It was great service. My car was waiting for me when I arrived for pick-up. Miguel explained and went through all the charges to me It was great service. My car was waiting for me when I arrived for pick-up. Miguel explained and went through all the charges to me More

In and Out We brought our 10-year-old VW Rabbit in for a check-up and it came as little surprise that our transmission was on its last legs. The VW of Downtown We brought our 10-year-old VW Rabbit in for a check-up and it came as little surprise that our transmission was on its last legs. The VW of Downtown Chicago communicated well and had the car in and out quickly. More