Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
3,011 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,011 reviews
July 15, 2019
good service!!! I always have a positive experience here. Service reps are great also, they are attentive and intelligent. I am usually assured or educated with every I always have a positive experience here. Service reps are great also, they are attentive and intelligent. I am usually assured or educated with every interaction. More
by CBRICKHOUSE
Verified CustomerEmployees Worked With
Luis Tinoco, Adam Khamsot
July 15, 2019
Outstanding customer service Customer service here is great. Worked with Miguel who kept me updated and arranged for a pick up and drop off. Absolutely would go here again. Customer service here is great. Worked with Miguel who kept me updated and arranged for a pick up and drop off. Absolutely would go here again. More
by Babycat221
Employees Worked With
Miguel in service
July 15, 2019
Great service experience. Service went in a timely manner. Communication was good. Work was profesional. Car was cleaned and ready to go on schedule. I was very pleased. Service went in a timely manner. Communication was good. Work was profesional. Car was cleaned and ready to go on schedule. I was very pleased. More
by MIKEPACULA
Employees Worked With
Herberto Delgado
July 15, 2019
Very convenient and easy process, not that long of a wait, I didn’t have to wait long in the dealership and it was very promptly, great customer service nice waiting area with coffee and tv. I didn’t have to wait long in the dealership and it was very promptly, great customer service nice waiting area with coffee and tv. More
by BOSSD1220
Employees Worked With
Other Employees :
Terrence Alexander, Joanna Davila, Karen Hernandez, Danielle Johnson, Gordon Dexter, Jason Saldana , Jovanny Torres, Angel Flores, Jason Halley
July 12, 2019
Good Experience! Have been bringing my VW here for over 5 years. I'm always treated fairly and hinestly. Would not take my car anywhere else! They do not pressure Have been bringing my VW here for over 5 years. I'm always treated fairly and hinestly. Would not take my car anywhere else! They do not pressure you into costly services. More
by TAICHI1960
Employees Worked With
Adam service advisor
July 11, 2019
50K checkup Great service from the greeting in the morning to the updates to the checkout in the afternoon. Luis was very professional thruout. pretty smooth p Great service from the greeting in the morning to the updates to the checkout in the afternoon. Luis was very professional thruout. pretty smooth process. More
by RMUSUR
Employees Worked With
Luis Tinnoc
July 09, 2019
Very Pleased Your staff is always so knowledgeable and accommodating....almost a social visit. Excellent service always done in a timely manner. No one touches th Your staff is always so knowledgeable and accommodating....almost a social visit. Excellent service always done in a timely manner. No one touches the car but Fletcher Jones., More
by SSSRHO
Employees Worked With
Miguel Meza
July 09, 2019
Service of my vehicle Not sure who helped me but he was really nice and sweet. It was in the service department when I needed my car to be serviced. Not sure who helped me but he was really nice and sweet. It was in the service department when I needed my car to be serviced. More
by KBROWN298603
Employees Worked With
not sure of the name
July 08, 2019
Great Experience Adam K. is great to work with. He is helpful and informative. I have only had good experiences here. Everyone is friendly. I don't live in the cit Adam K. is great to work with. He is helpful and informative. I have only had good experiences here. Everyone is friendly. I don't live in the city, but I make a point to bring my car here. More
by HE
Employees Worked With
Adam K.
July 08, 2019
Great communication Mike was my service representative. He kept me fully informed on the options and progress of my car. Probably the most communicative service rep I ha Mike was my service representative. He kept me fully informed on the options and progress of my car. Probably the most communicative service rep I have ever experienced. More
by EABDERHOLDEN
Employees Worked With
Mike Szafraniec
