Volkswagen of Downtown Chicago

Happy Buyer/ Disappointed customer Okay so i came to Volkswagen Dealership to buy a Audi Q5. Specifically because of the color,mileage and price point. Upon arriving i was directed to P Okay so i came to Volkswagen Dealership to buy a Audi Q5. Specifically because of the color,mileage and price point. Upon arriving i was directed to Peter whom was my sales guy. Nothing but great things to say. Very laid back not pushy. Overall nice guy. So we went out for a test drive i liked the vehicle. I agreed to buy but i did notice discoloration on passenger leather head rest. Some scrapes in the paint. Rich cane outside with me and agreed to fix the head rest. We moved forward with the sale. It was late so Peter told me that once i brought my car back in for repair they would detail my truck inside snd out. Also i mentioned my gas being low. So i made the appointment. I came in rhe next Monday. Once i got home with the vehicle the very next day i looked my vehicle over and noticed there was a repair done to the drivers side fender in the back and a bad paint job. Also a long scrape along drivers door panel. I mentioned to Rich Maseli Sales Manager about how i was not satisfied with the scrapes he did offer repair to scrapes on the passenger door. But refused to repair the other damages. I was told they were gonna detail my car and the car was brought back out with dirt still on inside panels and seats. Carpet was not vacuumed. I could not believe the type of rushed service i was receiving. I asked Rich Marseli to make it right. He told me he would not repair those things i had point out and it would cost me $450. He got frustrated then walked inside and never returned. So to answer any consumer question about recommendations. Absolutely No i would never tell anyone to buy from this Dealership if thats how you handle a customer after they signed snd paid. I felt disrespected as a woman and took advantage of. More

Unimpressed I went to VW for a standard maintenance - oil change, tire rotation, etc. The man helping (Samir) me said my total would come to $389.... I asked why. I went to VW for a standard maintenance - oil change, tire rotation, etc. The man helping (Samir) me said my total would come to $389.... I asked why. He said, we are going to flush the brake fluid in addition to oil change and tire rotation. Interesting. I don’t remember signing up for that. Samir then said, “oh it’s not part of the standard maintenance. It’s extra.” Interesting, again. That immediately put me in a bad mood. To assume I wanted/needed that done to my car is ridiculous. I am new to the VW world - coming from Toyota. Never once did Toyota assume I needed extra maintenance prior to looking at my car. Unimpressed with Samir and the VW team. More

Good Service Very accommodating. I really appreciate the rides to and from. Also, the communication from the technician was good. I’ll continue to use this Service Very accommodating. I really appreciate the rides to and from. Also, the communication from the technician was good. I’ll continue to use this Service Center in the future. More

2nd terrible experience here Was quoted +$300 more than other places for brakes Was told I needed to completely replace a part, at the cost of $3k. When checking with other pla Was quoted +$300 more than other places for brakes Was told I needed to completely replace a part, at the cost of $3k. When checking with other places, I only needed a sensor replaced for about $500. I literally saved $3k all in by making sure I got outside diagnosis. They wouldn't honor a misleading coupon on their website for free service light check. It apparently didnt apply and was charged $170. They previously told me I needed to replace 2 tires that couldn't be fixed, and only had premium tires available. I took them to another tire shop who showed me in person that there werent any punctures, and the nails VW Chicago said were there - were just tiny heads that never went through. More

Disappointing experience buying a used car The manager put us with the greenest salesman possible despite the fact that we knew exactly what we wanted. Five hours later the manager offered that The manager put us with the greenest salesman possible despite the fact that we knew exactly what we wanted. Five hours later the manager offered that a back up camera could be retrofitted and we eventually bought one of the first 3 cars we looked at. The sale took 8 hours and the car required an entire day of work in the service department. We were out of state buyers and they assured us they could get it all done on time. They didn't! The camera was not installed. The NO2 sensor was not installed. They did not tell us this would affect fuel economy! From 24.6 down to 14.4 Chicago to Lansing. Still no word on the camera. Other issues: although they claimed it didn't need a wheel alignment, the steering wheel is far from level and occludes the cruise control. Now, 2 days later, the lift gate no longer works and we told them it sounds like the hydraulics need a fix. One of 7 phone calls were returned. Still waiting! Go elsewhere! More

Great Used Car Purchase Experience Found a car online and went to Volkswagen of Downtown to take a look. Karen H. was great. She took us for a test drive and worked hard with her mana Found a car online and went to Volkswagen of Downtown to take a look. Karen H. was great. She took us for a test drive and worked hard with her manager to close the sale. We are very happy with the purchase and would buy again. Thanks to Karen, Mike & Donnie. More

Great quality of work Great workmanship and the service team is very professional and helpful. However due to strict policy around loaners it becomes inconvenient to get in Great workmanship and the service team is very professional and helpful. However due to strict policy around loaners it becomes inconvenient to get in for service More

Not a great experience, but quick resolve High pressure to purchase unnecessary maintenance. I was told my vehicle was being cleaned upon completion, and that was the reason for the delay. It High pressure to purchase unnecessary maintenance. I was told my vehicle was being cleaned upon completion, and that was the reason for the delay. It arrived unwashed. Service person said it would take too long to take back up and wash. Service professionals are unaware of care package I purchased. I showed proof of purchase previously. It was never noted in my account. Still tried to charge me for my oil change. Overall a horrible experience. I really do not look forward to my visits; however, since I have a lease I must visit this location. Pay attention to the fine details in the print out. Update, as soon as I posted this a manager reached out to apologize for the service experience. He spoke to all of those involved. He offered a way to resolve the situation which I appreciate. I appreciate that he took the time to ensure that I had a better experience next time. He was proactive to speak to his team. Thank you. More

AWESOME! The whole experience was great. Our salesman Chris was the best. Not pushy at all, but never gave up on the deal. He was very patient and professional The whole experience was great. Our salesman Chris was the best. Not pushy at all, but never gave up on the deal. He was very patient and professional. Our finance guy, Mike was the same. My wife and I would definitely buy another car from Volkswagen of Downtown Chicago. Can't say enough about our experience there. Thank you all! Dave & Karen More

Adam K My rear brake lamps were out, i thought it would take a day, Adam K was able to replace them within the hour. Adam K always handles my service ('03 Pa My rear brake lamps were out, i thought it would take a day, Adam K was able to replace them within the hour. Adam K always handles my service ('03 Paasat) He is very knowledgable about VW parts and service, and always does an excellent job with my car. More