Volkswagen of Downtown Chicago

Great quality of work Great workmanship and the service team is very professional and helpful. However due to strict policy around loaners it becomes inconvenient to get in Great workmanship and the service team is very professional and helpful. However due to strict policy around loaners it becomes inconvenient to get in for service More

Not a great experience, but quick resolve High pressure to purchase unnecessary maintenance. I was told my vehicle was being cleaned upon completion, and that was the reason for the delay. It High pressure to purchase unnecessary maintenance. I was told my vehicle was being cleaned upon completion, and that was the reason for the delay. It arrived unwashed. Service person said it would take too long to take back up and wash. Service professionals are unaware of care package I purchased. I showed proof of purchase previously. It was never noted in my account. Still tried to charge me for my oil change. Overall a horrible experience. I really do not look forward to my visits; however, since I have a lease I must visit this location. Pay attention to the fine details in the print out. Update, as soon as I posted this a manager reached out to apologize for the service experience. He spoke to all of those involved. He offered a way to resolve the situation which I appreciate. I appreciate that he took the time to ensure that I had a better experience next time. He was proactive to speak to his team. Thank you. More

AWESOME! The whole experience was great. Our salesman Chris was the best. Not pushy at all, but never gave up on the deal. He was very patient and professional The whole experience was great. Our salesman Chris was the best. Not pushy at all, but never gave up on the deal. He was very patient and professional. Our finance guy, Mike was the same. My wife and I would definitely buy another car from Volkswagen of Downtown Chicago. Can't say enough about our experience there. Thank you all! Dave & Karen More

Adam K My rear brake lamps were out, i thought it would take a day, Adam K was able to replace them within the hour. Adam K always handles my service ('03 Pa My rear brake lamps were out, i thought it would take a day, Adam K was able to replace them within the hour. Adam K always handles my service ('03 Paasat) He is very knowledgable about VW parts and service, and always does an excellent job with my car. More

Best automotive diagnostician Adam Khamsot, my usual service writer knew exactly what was needed, even before I spoke. He told me all the complications he would look for. He is t Adam Khamsot, my usual service writer knew exactly what was needed, even before I spoke. He told me all the complications he would look for. He is the best automotive diagnostician I have ever met. I hope that you use him to train others. More

Professional and courteous Mt intake was prompt and detailed. I was advised of any recommended suggestions and actual costs. No surprises. Car was ready when promised. Glad Mt intake was prompt and detailed. I was advised of any recommended suggestions and actual costs. No surprises. Car was ready when promised. Glad to have this as my go-to service center. More

Great service!! Service to my Volkswagen Atlas was great. Very knowledgeable and efficient staff! I would recommend downtown VW /Honda for Your car servicing needs Service to my Volkswagen Atlas was great. Very knowledgeable and efficient staff! I would recommend downtown VW /Honda for Your car servicing needs. Thanks so much!!! More

Customer satisfaction Excellence service great people and quality always friendly and with excellent follow up. Never worried when I know I have a problem because I know it Excellence service great people and quality always friendly and with excellent follow up. Never worried when I know I have a problem because I know it will be handled professionally More

Friendly staff + great service Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is now my go-to service center! More

It was very good. Efficient service, clear communication about the timeline. Everyone was polite and easy to work with. The car looked great when they were done with it Efficient service, clear communication about the timeline. Everyone was polite and easy to work with. The car looked great when they were done with it. More