Volkswagen of Downtown Chicago

Unimpressed I went to VW for a standard maintenance - oil change, tire rotation, etc. The man helping (Samir) me said my total would come to $389.... I asked why. I went to VW for a standard maintenance - oil change, tire rotation, etc. The man helping (Samir) me said my total would come to $389.... I asked why. He said, we are going to flush the brake fluid in addition to oil change and tire rotation. Interesting. I don’t remember signing up for that. Samir then said, “oh it’s not part of the standard maintenance. It’s extra.” Interesting, again. That immediately put me in a bad mood. To assume I wanted/needed that done to my car is ridiculous. I am new to the VW world - coming from Toyota. Never once did Toyota assume I needed extra maintenance prior to looking at my car. Unimpressed with Samir and the VW team. More

Good Service Very accommodating. I really appreciate the rides to and from. Also, the communication from the technician was good. I’ll continue to use this Service Very accommodating. I really appreciate the rides to and from. Also, the communication from the technician was good. I’ll continue to use this Service Center in the future. More

2nd terrible experience here Was quoted +$300 more than other places for brakes Was told I needed to completely replace a part, at the cost of $3k. When checking with other pla Was quoted +$300 more than other places for brakes Was told I needed to completely replace a part, at the cost of $3k. When checking with other places, I only needed a sensor replaced for about $500. I literally saved $3k all in by making sure I got outside diagnosis. They wouldn't honor a misleading coupon on their website for free service light check. It apparently didnt apply and was charged $170. They previously told me I needed to replace 2 tires that couldn't be fixed, and only had premium tires available. I took them to another tire shop who showed me in person that there werent any punctures, and the nails VW Chicago said were there - were just tiny heads that never went through. More

Great quality of work Great workmanship and the service team is very professional and helpful. However due to strict policy around loaners it becomes inconvenient to get in Great workmanship and the service team is very professional and helpful. However due to strict policy around loaners it becomes inconvenient to get in for service More

Not a great experience, but quick resolve High pressure to purchase unnecessary maintenance. I was told my vehicle was being cleaned upon completion, and that was the reason for the delay. It High pressure to purchase unnecessary maintenance. I was told my vehicle was being cleaned upon completion, and that was the reason for the delay. It arrived unwashed. Service person said it would take too long to take back up and wash. Service professionals are unaware of care package I purchased. I showed proof of purchase previously. It was never noted in my account. Still tried to charge me for my oil change. Overall a horrible experience. I really do not look forward to my visits; however, since I have a lease I must visit this location. Pay attention to the fine details in the print out. Update, as soon as I posted this a manager reached out to apologize for the service experience. He spoke to all of those involved. He offered a way to resolve the situation which I appreciate. I appreciate that he took the time to ensure that I had a better experience next time. He was proactive to speak to his team. Thank you. More

Disappointing experience buying a used car The manager put us with the greenest salesman possible despite the fact that we knew exactly what we wanted. Five hours later the manager offered that The manager put us with the greenest salesman possible despite the fact that we knew exactly what we wanted. Five hours later the manager offered that a back up camera could be retrofitted and we eventually bought one of the first 3 cars we looked at. The sale took 8 hours and the car required an entire day of work in the service department. We were out of state buyers and they assured us they could get it all done on time. They didn't! The camera was not installed. The NO2 sensor was not installed. They did not tell us this would affect fuel economy! From 24.6 down to 14.4 Chicago to Lansing. Still no word on the camera. Other issues: although they claimed it didn't need a wheel alignment, the steering wheel is far from level and occludes the cruise control. Now, 2 days later, the lift gate no longer works and we told them it sounds like the hydraulics need a fix. One of 7 phone calls were returned. Still waiting! Go elsewhere! More

Great Used Car Purchase Experience Found a car online and went to Volkswagen of Downtown to take a look. Karen H. was great. She took us for a test drive and worked hard with her mana Found a car online and went to Volkswagen of Downtown to take a look. Karen H. was great. She took us for a test drive and worked hard with her manager to close the sale. We are very happy with the purchase and would buy again. Thanks to Karen, Mike & Donnie. More

AWESOME! The whole experience was great. Our salesman Chris was the best. Not pushy at all, but never gave up on the deal. He was very patient and professional The whole experience was great. Our salesman Chris was the best. Not pushy at all, but never gave up on the deal. He was very patient and professional. Our finance guy, Mike was the same. My wife and I would definitely buy another car from Volkswagen of Downtown Chicago. Can't say enough about our experience there. Thank you all! Dave & Karen More

Adam K My rear brake lamps were out, i thought it would take a day, Adam K was able to replace them within the hour. Adam K always handles my service ('03 Pa My rear brake lamps were out, i thought it would take a day, Adam K was able to replace them within the hour. Adam K always handles my service ('03 Paasat) He is very knowledgable about VW parts and service, and always does an excellent job with my car. More

Best automotive diagnostician Adam Khamsot, my usual service writer knew exactly what was needed, even before I spoke. He told me all the complications he would look for. He is t Adam Khamsot, my usual service writer knew exactly what was needed, even before I spoke. He told me all the complications he would look for. He is the best automotive diagnostician I have ever met. I hope that you use him to train others. More