Volkswagen of Downtown Chicago

Friendly staff + great service Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is Normally I would not go to a dealership for service, but VW of Downtown Chicago makes it so easy to schedule and drop off my car for servicing, it is now my go-to service center! More

It was very good. Efficient service, clear communication about the timeline. Everyone was polite and easy to work with. The car looked great when they were done with it Efficient service, clear communication about the timeline. Everyone was polite and easy to work with. The car looked great when they were done with it. More

Fix a blown tire, purchase a new tire Got the proper attention quickly on my vehicle. Manager and Service Advisor were very helpful, as we were from out of town and blew a tire on I-94 get Got the proper attention quickly on my vehicle. Manager and Service Advisor were very helpful, as we were from out of town and blew a tire on I-94 getting into downtown Chicago. They worked fast and professionally. Great service. More

GREAT SERVICE Great service fast and helpful staff, they took care of all my car needs on my warranty no issues, would recommend to friends and family Great service fast and helpful staff, they took care of all my car needs on my warranty no issues, would recommend to friends and family More

communication and check out challenges Every day I was the one reaching out to get a status update about car instead of the other way around. Waited 30 minutes to get car out after checkou Every day I was the one reaching out to get a status update about car instead of the other way around. Waited 30 minutes to get car out after checkout. More

Great dealer I bought a 2010 BMW M3 coupe here which was fairly priced. Everyone was helpful and I felt no sales pressure to purchase a vehicle. My sales rep Karen I bought a 2010 BMW M3 coupe here which was fairly priced. Everyone was helpful and I felt no sales pressure to purchase a vehicle. My sales rep Karen Hernandez was very nice. GM Jason Halley had the extra set of four BMW stock wheels mounted on snow tires delivered to my BMW mechanic so I could use them for winter driving. I highly recommend this dealership and would buy another vehicle here. More

Another great experience Andre Jennings took great care of us and helped us through the purchase of our new Jetta. We went in looking at a used Jetta but then decided the new Andre Jennings took great care of us and helped us through the purchase of our new Jetta. We went in looking at a used Jetta but then decided the new 2019 was the way to go. This is the second car we have bought (previous owners of Fletcher), through this dealership and both experiences have been smooth. The service department has always been too notch and always friendly and helpful. More

Great Customer Service The team at VW downtown Chicago are very friendly and make a great effort to make the car buying process easy. Andre Jennings, my sales rep was very The team at VW downtown Chicago are very friendly and make a great effort to make the car buying process easy. Andre Jennings, my sales rep was very accommodating and Kissy Freeman, in Finance was helpful in answering my questions. More

Purchase of new VW Passat Andre was very helpful and helped complete the purchase in less than an hour. I am new to the US and did not have a credit history, Andre worked with Andre was very helpful and helped complete the purchase in less than an hour. I am new to the US and did not have a credit history, Andre worked with his finance manager and got ne the deal I was looking for. More

Fast and professional Andre Jennings was extremely helpful, and professional. It took us only an hour at most to get everything in order. He has great knowledge of all the Andre Jennings was extremely helpful, and professional. It took us only an hour at most to get everything in order. He has great knowledge of all the vehicles as well. Would greatly recommend him if you want a quick and smooth way to purchase your car. More