Volkswagen of Downtown Chicago

Nowhere better for service I've had experience with lots of dealer service departments and I am so happy I found Fletcher which I have been using exclusively for a number of yea I've had experience with lots of dealer service departments and I am so happy I found Fletcher which I have been using exclusively for a number of years. They are honest and won't waste your time. You never worry about them ripping you off and in fact, they do the little things gratis which is greatly appreciated. Their waiting room is comfortable with lots of amenities. The employees are always top notch and friendly. Their team is outstanding. More

Fantastic car buying experience with Jovanny and all I had requested information about a golf gti I had seen online and Jovanny called me right away to schedule a test drive. When I got there the car was I had requested information about a golf gti I had seen online and Jovanny called me right away to schedule a test drive. When I got there the car was ready and we were off. Jovanny was very informative and was great to chat with. Once we got to the dealership there was never any pressure on me to make a purchase that day which is rare of most dealers. Once I decided to purchase the team made every effort to make my wait pleasant. Dexter took over for Jovanny and the lady processing everything, Reluca I believe, was super nice and organized. Fantastic experience that I hope will continue on my first service appointment! More

Helpful, courteous sales department. I've been a repeat customer of Fletcher Jones for many years, both for sales and service. Joanna and Raphael went out of their way to help make our p I've been a repeat customer of Fletcher Jones for many years, both for sales and service. Joanna and Raphael went out of their way to help make our purchase possible as well as having it completed in our hurried time-frame. They are both extremely knowledgeable and a pleasure to do business with. More

Great overall experience. Everything was quick, the service guys were great to deal with as well as the assistants. I liked that I was told was my car was overall experience. Everything was quick, the service guys were great to deal with as well as the assistants. I liked that I was told was my car was needing for upcoming service. More

Dependable as usual I have never taken my car to any other dealership for the few years I've owned it because I trust this service center specifically (Robert N.) to do I have never taken my car to any other dealership for the few years I've owned it because I trust this service center specifically (Robert N.) to do a great job in a timely matter or make it right if not. I recommend coming here for vehicle service needs. More

Great experience from the time I dropped my vehicle off till I was notified it was ready for pick up. Thank you to everyone at Fletcher Jones. from the time I dropped my vehicle off till I was notified it was ready for pick up. Thank you to everyone at Fletcher Jones. More

Golf oil change Once again Fletcher Jones' service team took great care of me. Adam was my advisor and he did a great job. The car was returned in the time they said Once again Fletcher Jones' service team took great care of me. Adam was my advisor and he did a great job. The car was returned in the time they said it would be. It was also cleaned both inside and out. All any customer wants is good communication with any service call. Adam did a fantastic job. More

In and out Dropped off at 10:00 and picked up at 13;30 Excellent timing! Everything completed as promised I would have expected this to get everything comp Dropped off at 10:00 and picked up at 13;30 Excellent timing! Everything completed as promised I would have expected this to get everything completed that evening .. I received a text message from Robert to contact him please when I get ready to pick up, Fantastic! More

Made buying a car easy and painless. From start to finish, this dealership and staff was awesome! When I made the decision to purchase a car, I went on line, did my research and picked t From start to finish, this dealership and staff was awesome! When I made the decision to purchase a car, I went on line, did my research and picked the vehicles that I was interested in. I hate shopping to to make the process as easy as possible was important to me. From my first contact with Jovanny, to Hysen helping when he wasn't available, to the final paperwork with business manager, there wasn't one element that I regret. I would highly recommend this dealership and sales staff to friends and clients. More