Volkswagen of Downtown Chicago

So this wasn't the first VW dealer I visited before deciding on a car. I originally went to a VW dealer up north and wanted to lease. I wasn't sure exactly which model I wanted but I was leaning towa deciding on a car. I originally went to a VW dealer up north and wanted to lease. I wasn't sure exactly which model I wanted but I was leaning towards a Tiguan or EOS (I know these are very different from each other). Anyway, I was helped immediately by a pleasant salesperson but she was very inexperienced and didn't really give me much info on either car. When I told her what my budget was she immediately went to her boss who told me I would have to look at much lower models to meet that budget. I test drove a few cars but felt very disappointed by my budget being shot down. Prior to me going to any dealership, my husband had been talking on the phone to Jason O. at Fletcher Jones about different models. Jason was extremely knowledgable and would followup with my husband periodically to see if we were ready to come in. After my experience up north, I gave up my search for a few weeks and decided to drop by Fletcher Jones VW on my way home from work. By then I was thinking about getting a Certified pre-owned VW, since I had been told a new lease didn't fit my budget. I had reveiwed the pre-owned inventory online and talked with Jason on the phone about each of them prior to coming in. Jason showed me 4 certified pre-owned Tiguans which were all in excellent condition. I also shared with Jason my experience I had at the other dealership. He then walked me thru my payment options on the pre-owned and a new lease. Told me to go home and sleep on it and come back when I was ready. It turned out that I could lease a 2014 Tiguan SEL and stay within my budget. I was really impressed with everyone I met at this dealership. They worked within my budget and I got more than I expected in the model (more bells and whistles). I never felt pressured to buy or lease and they let my walk out of the dealership the first day without pressuring me to make a decision right then. I would definitely recommend Fletcher Jones VW for a lease or purchase. Also, as a side note, this is my 4th VW and I have been servicing my cars here for years with no complaints. This was the first time I had experienced the buying process with them. There is no need to go anywhere else for me now. Thanks Jason! More

I went in to test-drive a certified pre-owned 2012 VW Golf R - a limited edition, hard-to-find model. Despite their rarity, Jason Olexa knew the car inside and out, and his excitement about it was clearl Golf R - a limited edition, hard-to-find model. Despite their rarity, Jason Olexa knew the car inside and out, and his excitement about it was clearly genuine, the kind you feel when you just really love great cars. He was also a delight to work with: friendly, knowledgeable, and endearingly nerdy, he is easily the most forthright, guileless car salesman I’ve met, more like the trusted best friend you bring WITH you to a dealership than the smooth wheeler-dealer you expect to find there. He spent three hours with me, frankly answering my many questions about this and another model I was considering. By the time I left, I was sold on both the car and its salesman. Unfortunately, I was SO sold on the car that I decided I wanted it in a lighter (and rarer) color and trim, so I ended up doing a nationwide search and finding one in another state. This was only after Jason took it upon himself to search his dealer network on my behalf, even going so far as to help me research the service histories of particular cars I was considering. He was just terrific, and it is entirely to his credit that I am now driving (and loving) a VW Golf R. The next time I'm in the market for a new car, I will definitely buy it from him. More

I just bought a Certified Pre-Owned VW Passat - had a great experience working with the sales/finance teams. Hats off to Jason Olexa/Rachel Ramirez and Raul Tomsa - I appreciate all your hard work and p great experience working with the sales/finance teams. Hats off to Jason Olexa/Rachel Ramirez and Raul Tomsa - I appreciate all your hard work and putting me in the car I really like. Thanks...Jeff More

I had been looking for a specific model/color VW GTI and finally found one that had just come in. We called Fletcher Jones and was paired up with Olzi. Before trekking to the city, Olzi went out of his way finally found one that had just come in. We called Fletcher Jones and was paired up with Olzi. Before trekking to the city, Olzi went out of his way to personally take photos of inside and outside the vehicle and text it to us beforehand on a busy Saturday. He was prompt and responsive. Talk about great customer service. When we arrived, Olzi had the car ready and took us for a test drive. I was curious about some other cars while I was there, and Olzi patiently showed us other options. He was incredibly personable, yet professional and knowledgeable. If you are in need of a new/used car, Olzi is your man. You will love dealing with him. He listens to your needs and will go above and beyond to try and meet your expectations. Buying a car is not fun, but go to Olzi for a great, honest experience! More

A great car buying experience from start to finish. Fair pricing; great customer service; and ample selection of quality, certified cars. Jason was a huge help in deciding on Jetta purchase. It was a painle pricing; great customer service; and ample selection of quality, certified cars. Jason was a huge help in deciding on Jetta purchase. It was a painless experience and I'm thrilled with my new car! More

I purchase a 2013 new bettle today and I’m very excited for my new car. Omar, Ocasio he is very professional in his job because he helped me with all the steps for the purchase. This is my second purchased for my new car. Omar, Ocasio he is very professional in his job because he helped me with all the steps for the purchase. This is my second purchased with him, which I always recommend Omar, Ocasio because he is a nice person, professional, attentive with the customer and explain everything clear in everything. Every time I decide to get a new car always I’m going with him. I’m very happy with my new car Yay :) Also, thanks to Yoanna, Davila she help me with the purchase too. Joanna is a very professional person in her job and as a person too. Since I know her always she helped me in everything especially with my new, which she call me on Tuesday, if I would to change my 2010 bettle for a 2013 bettle. I decided YES because I was thinking to get a new car this year and thanks to Omar, Ocasio and Yoanna , Davila both helped me with this amazing purchase. I recommend both 100%, they are very professional person in their job. Thank you again both…… ? More

Leased a car from there, very little hassling and did not feel that I was in your typical dealership where they bait and switch you. My salesman(Jason) did a great job of addressing my needs, put me in the feel that I was in your typical dealership where they bait and switch you. My salesman(Jason) did a great job of addressing my needs, put me in the right vehicle, and work on financing to meet my budget. Overall it was a great experience. More

I purchased a pre-owned VW Jetta Fletcher Jones Volkswagen about a week ago. After visiting several dealerships, Fletcher Jones was very straight forward, friendly and informative. I don't enjoy Volkswagen about a week ago. After visiting several dealerships, Fletcher Jones was very straight forward, friendly and informative. I don't enjoy buying vehicles but Christine the sales rep. made the process smooth, quick and easy to navigate. I felt she was very upfront with all of the dealerships information regarding their services and what they offered with purchase of each vehicle. Of course there was some negotiating but I feel they were very reasonable with the price!!!! I recommend them! The pre-owned vehicles come pre-certified with a 2 year warranty to make you feel more comfortable. They do all the licensing and title work at the location! They even followed up with a call the next day to verify I was pleased with the purchase. I recommend contacting Christine at this location if you are looking to buy. She was knowledgeable about all the vehicles, fun to work with and best of all was not pushy!!!!! I rarely give 5 stars but I this was truly a good experience! More

Jason was a thorough, patient, and thoughtful VW salesman. He brought in Dave to help negotiate better financing rates, which I appreciate. Overall a great experience for my first "new" CPO car. salesman. He brought in Dave to help negotiate better financing rates, which I appreciate. Overall a great experience for my first "new" CPO car. Thanks, Jason! More

Their only interest was ensuring I was happy and comfortable with the deal. On several occasions I asked for a better price simply because it seems like the would be disappointed if I didn't. This w comfortable with the deal. On several occasions I asked for a better price simply because it seems like the would be disappointed if I didn't. This wasn't at all like negotiating; more like being catered to. I can think of no reason not to recommend Raphael, Isaiah, and the rest of the folks at Fletcher Jones. More