Volkswagen of Downtown Chicago

The worst in the business. avoid at all costs. In a routine repair they damaged an engine cover and lost my oil cap, then tried to charge my to repair and replace those items. Their prices are o In a routine repair they damaged an engine cover and lost my oil cap, then tried to charge my to repair and replace those items. Their prices are outrageous to begin with, and you for shoddy service and immoral behavior. Spare yourself the aggravation and time, and just set fire to your money. You would be better off. More

Excellent service Perfect experience for setting available time to bring in my car, shuttle service to and from my work, and very pleasant interactions with my service Perfect experience for setting available time to bring in my car, shuttle service to and from my work, and very pleasant interactions with my service consultant, Heberto More

Headlight replacement Everyone was very helpful and friendly. The service appointment was very quick and it cost far less than I expected. The dealership and service pers Everyone was very helpful and friendly. The service appointment was very quick and it cost far less than I expected. The dealership and service personnel were also very accommodating in allowing me to bring my dog into the waiting area which I really appreciated. More

Professionals Staff is always friendly and courteous!! They deliver professional service!! Although the donuts need to be upgraded. Other than that, I am very pl Staff is always friendly and courteous!! They deliver professional service!! Although the donuts need to be upgraded. Other than that, I am very pleased with FJVW dealership!! More

Thanks Knowledgeable and friendly staff; great service. It had been awhile since I had my VW serviced, so it needed a bit more work. Great explanation of Knowledgeable and friendly staff; great service. It had been awhile since I had my VW serviced, so it needed a bit more work. Great explanation of what was needed (and not needed right away). Many thanks, Philip Cronce More

50k mi inspection Everything was in line with expectation. very good follow-up experience (updates) during the service. Thanks much will return to Fletcher and Jones Vo Everything was in line with expectation. very good follow-up experience (updates) during the service. Thanks much will return to Fletcher and Jones Volkswage on Clark. More

Great experience thank you Oscar for accommodating last minute! you are the best totally recommend thank you Oscar for accommodating last minute! you are the best totally recommend More

Great follow up and customer service Adam was fantastic at providing updates on my car repair that took several days. He ensured that I was aware of the status and communicated via email Adam was fantastic at providing updates on my car repair that took several days. He ensured that I was aware of the status and communicated via email and texts. Historically, I have waited for a while to get my car at pickup. When I arrived at the dealership - it was already down - ready to go. Great job Adam - thanks so much. More

As Always top notch service From the moment you call until your car is ready, the staff at Fletcher Jones is professional. Our service coordinator Adam was courteous and helpful From the moment you call until your car is ready, the staff at Fletcher Jones is professional. Our service coordinator Adam was courteous and helpful. More

Service experience Super service - always friendly and helpful! I keep coming back to Fletcher Jones - formerly Loeber - because of the service department - I feel comf Super service - always friendly and helpful! I keep coming back to Fletcher Jones - formerly Loeber - because of the service department - I feel comfortable here and appreciate the fact that staff stays More