
Volkswagen of Downtown Chicago
Chicago, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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My first contact was over the phone with Finn whose professional, friendly, knowledgable conversation drew me in. I met with Omar who was patient, courteous, available, nice, and extremely helpful wit professional, friendly, knowledgable conversation drew me in. I met with Omar who was patient, courteous, available, nice, and extremely helpful without being aggressive...at all. My final contact was with Brett, in finance, who ended the purchase of my new tiguan with superb customer service. The inviting waiting area is stocked with water, a selection of teas, and a multi coffee/tea dispenser. They also throw in nice perks for purchasing there but don't use them as a selling point : ) Omar gave me as much time as I needed to go over all the gagets. A week later I went in for my first car wash and the superior customer service continued!!! More
My husband and I were in the market for a new car and we knew we wanted a VW. Fletcher Jones was extremely professional and responded to our wants and needs immediately. The greatest car buying experience knew we wanted a VW. Fletcher Jones was extremely professional and responded to our wants and needs immediately. The greatest car buying experience ever. We would recommend it to anyone in the market for a VW. Thanks Dennis and Finn!! More
It was a pleasure doing business at Fletcher Jones. The customer service was great and I believe I got a great deal on my new vehicle (they worked out a deal right around my tight budget without a down pay customer service was great and I believe I got a great deal on my new vehicle (they worked out a deal right around my tight budget without a down payment). Adam and Dave answered all my questions and they also did a great job explaining the details of my lease. Adam seemed to be an expert regarding the vehicle and knew about all of the features and benefits on the 2012 Passat. They genuinely seemed to care about my experience and were at all times very friendly. Overall, it was a great experience and I look forward to doing business at Fletcher Jones in future. More
The experiance from start to finish with Fletcher Jones was great. We did initial contact through email to discuss availability of certain colors and models (tdi jetta) Once we have narrowed down the sea was great. We did initial contact through email to discuss availability of certain colors and models (tdi jetta) Once we have narrowed down the search and the pricing online with Dennis and Alicia I came in and purchased the jetta with my wife. The purchase experiance was seamless and we were able to get the car we wanted for the price we wanted. Thank you for everyones help. Dan Lundstedt More
Dennis was a pleasure to work with, he was the ideal salesman as he was readily available but not too pushy. He was knowledgeable about the cars and I would refer my family and friends to him. He was t salesman as he was readily available but not too pushy. He was knowledgeable about the cars and I would refer my family and friends to him. He was the best dealer I encountered from amongst several dealerships in the area. More
Dennis was an exemplary sales representative, arranging a test drive and providing all the relevant information about my VW lease in a courteous, competent and comprehensive manner. test drive and providing all the relevant information about my VW lease in a courteous, competent and comprehensive manner. More
We came to the dealership as first-time car buyers and had a great experience. Dennis Carolan was very helpful, patient, and willing to take us out a few times on a test drive and answer all of our questi had a great experience. Dennis Carolan was very helpful, patient, and willing to take us out a few times on a test drive and answer all of our questions. I feel that the rest of the staff was also helpful. We did our research, got a very fair price, and was overall very appreciative of the time Dennis took with us. we are very happy with the car we got (tdi sportwagen) and would highly recommend this dealership and salesman to friends and family. More
This is the worst dealership. I would strongly encourage anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and anyone looking for a VW dealership to stay away. The sales people and service department are extremely dishonest. Service dept. damaged my car and then tried to deny it. They also have tried to charge me for unnecessary repairs. Look for another VW dealership even if it's out of your way. More
Dennis was professional, went out of his way to locate the car I wanted and brought it in the same day, worked a good deal resulting in the sale. I'd recommend people to him. the car I wanted and brought it in the same day, worked a good deal resulting in the sale. I'd recommend people to him. More
First time buying a car in 9 years and this was a great experience. Salesman was not pushy at all, was friendly and willing to work with us. Got the car we wanted and are very happy with everything. experience. Salesman was not pushy at all, was friendly and willing to work with us. Got the car we wanted and are very happy with everything. More