Volkswagen of Downtown Chicago - Service Center

Super polite, cordial, and professional throughout the process. Broke down the invoice line by line in a coherent way before I signed, was on point about how long it would take, and was beyond helpful whe process. Broke down the invoice line by line in a coherent way before I signed, was on point about how long it would take, and was beyond helpful when I returned to grab my car. More

Their work was amazing but their customer service could have been better with me. Thanks have been better with me. Thanks More

Alonzo is very professional he walked me through the process of the scheduled maintenance that was due on my vehicle. He was very efficient in getting the problem I had with my vehicle resolved. process of the scheduled maintenance that was due on my vehicle. He was very efficient in getting the problem I had with my vehicle resolved. More

Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales ! Great place to bring your VW vehicle for service or sales More

Keion is one of the best to ever come across! He helped with my oil and brakes! Recommend future things to avoid any further problems ! Nice ,well spoken young man. I would definitely refer him He helped with my oil and brakes! Recommend future things to avoid any further problems ! Nice ,well spoken young man. I would definitely refer him to any body I send ! Thanks keion! More

Nice environment because I wait during service. Wish could be just a little faster though. Wish could be just a little faster though. More

I was helped by Keion Carter he helped me find the best brakes for my vehicle and was quick, definitely taking my business back there. brakes for my vehicle and was quick, definitely taking my business back there. More

I had a great experience at the parts department of Volkswagen of Downtown Chicago! The staff was super friendly and really knew their stuff. They quickly helped me find the parts I needed, and the pri Volkswagen of Downtown Chicago! The staff was super friendly and really knew their stuff. They quickly helped me find the parts I needed, and the prices were fair. I didn’t have to wait long at all, which was a huge plus. Overall, if you're looking for quality auto parts and a hassle-free experience, I definitely recommend checking them out! More

Keion is always very helpful when I come in to get my car serviced.He always goes above and beyond for his customers. serviced.He always goes above and beyond for his customers. More

I'm very disappointed at this time because I bring my vehicle for recall about engine cover and annual service and I had to wait 4 hours to get my car back. When I get back home I open the hood and I not vehicle for recall about engine cover and annual service and I had to wait 4 hours to get my car back. When I get back home I open the hood and I noticed all the engine cover missing , called to maintenance and guy that answered the phone he told me bring your vehicle back to install that and next the I had to drive another 30 miles for nothing they told me they can't put it back I paid too much for this vehicle and now Volkswagen takes parts out of my vehicle. I paid for the engine covers too that is not for free. I not recommend Volkswagen of Downtown Chicago. They don't have good communication to the costumers. I'm not go there anymore. More