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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,718 Reviews
Call Service Center (312) 614-0196

1,718 Reviews of Volkswagen of Downtown Chicago - Service Center

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August 22, 2025

My window had a problem ! I called in and I left my car there , they ubered me home and back . They also cleaned it and charged it . Very polite and helpful! Thanks guys More

by sabrinapore853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2025

Wait was ridiculous with an appointment. Price was high too But I love vw so it's fine Happy to have a fixed tire More

by Deannarubino
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo Bass
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Aug 21, 2025 -

Volkswagen of Downtown Chicago responded

Deanna, at Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

August 19, 2025

My service advisor - Zuri H. - was fantastic. Appreciated his professionalism. Overall, experience was positive and efficient. More

by CRAIG_GUILIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2025 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

August 18, 2025

Horrible experience with purchasing a car then when issues arise they rely on service to fix the unknown. More

by abrandyw
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

August 17, 2025

Knowledgeable and kind. The mechanics know exactly what to do at any given time. Please continue to give your best professional service. More

by darnelltowns
Recommend Dealer
Yes
Employees Worked With
David
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Aug 17, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 16, 2025

Excellent service! Timely. Good communication. Service representatives was helpful and professional. My vehicle is running great. More

by MD.LF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

August 15, 2025

I am highly satisfied with my overall experience at the downtown dealer!!! I plan to make this dealership my home for parts and service!!! More

by DKREED58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 13, 2025

Everyone was good negotiating was good dealership was good. I would recommend this dealership to buy a car. More

by Anastasia_cantrell2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davis Luckett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 12, 2025

I really appreciated how straightforward and helpful Angel was. Did not receive that treatment at the prior dealership. Would work with him again! More

by dpantoja1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Guadalajara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2025 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

August 09, 2025

5 Alonzo, is a superb customer care person! He kept up to date. Called me back promptly and did everything he could do to help me. More

by SHEREEFRANKLIN
Recommend Dealer
Yes
Employees Worked With
Alonzo Bass
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonzo Bass
Report | Print
Aug 09, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

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