Julian Perez

TLDR: This dealership allegedly engaged in fraud and bait-and-switch when I purchased a used car from them on March 14, 2026. They attempted to turn a sticker price of $7500 into a total sale price of $ bait-and-switch when I purchased a used car from them on March 14, 2026. They attempted to turn a sticker price of $7500 into a total sale price of $12,000 ($14k including interest) by applying thousands of dollars in undisclosed fees, rolling fees into the vehicle price, applying unwanted insurance contracts without consent or consultation, and (based on circumstantial evidence) applying for payday loans despite being my approval for a standard auto loan. They even required us to sign an arbitration agreement. We also spent hours 3.5 hours at the dealership to buy a car we had picked out online - most of the time was spent waiting. In all follow-up communications I have had with the dealership, they have denied any wrongdoing. They insist that since we signed the papers, there was nothing illegal about the deal. They are also only willing to compensate me for the alleged damages if I sign a release agreement, thereby barring me from sharing my experience. ---------- The sales rep, Melissa, was very friendly and seemed like she genuinely wanted to help. However, the rest of our experience was a catastrophe. We spent more time waiting for the car to be brought to us for viewing than actually looking at and test driving it. When it was finally brought out, the battery was dead and had to be jumped. The advertised price was $7500. We were presented with a document indicating that after taxes, title, and fees, the cost would be $9500. We were NOT given a copy of this document, even after a month of multiple emails and phone calls. When we asked if this was the out-of-door cost, they said not quite and that we needed to wait for the finance department. We spent over an hour waiting for the finance department to get to us. When we finally got to the finance department, we were handed a pile of documents without explanation, except that we should sign and initial where marked. The papers we were handed applied an additional $2000 financing fee and every single warranty contract without our consent or consultation. The vehicle price was now listed as $9500 with fees applied on top of that. When we told the dealership that we did not want the warranties, we were told they were "part of the loan application", tick the boxes and sign anyways, then use the online website to remove the warranties. They provided a printout of a computer screeenshot showing that website. We trusted them and were misled into signing the contracts. They have not removed the insurance contracts despite multiple requests. A suspicious email also showed up twice on our documents. We have no connection to that email, and have no idea why the dealership tried to use it. We had to cross it out and write in the correct email on both occasions. The dealership even forgot to attach a temporary plate/license to the car. We did not notice until after two hours of driving late in the evening and past business hours. We purchased the car on Saturday. This dealership does not close a loan on the day of the purchase, choosing instead to continue shopping for vendors and closing for the one that benefits them the most on a later day. The next business day (Monday), I received a Norton LifeLock alert - someone attempted to apply for a payday loan in my name. It did not go through since I have "Payday Loan Lock" enabled. I have never been a victim of identity theft before or since this incident. The application was made during business hours (~11AM) before the dealership finalized a loan for the car. More

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Luis got our deal done with patience and honesty. I came in for service and left with a new and improved vehicle that best suits my taste and lifestyle. Thank you for all your time and care today! Th I came in for service and left with a new and improved vehicle that best suits my taste and lifestyle. Thank you for all your time and care today! This team offered me great service as a whole. More

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Great place to shop for a new vehicle. Professional and helpful staff, highly recommend, would definitely do business again. Professional and helpful staff, highly recommend, would definitely do business again. More

by rporawski Verified Customer Verified Customer

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Mohammed and Rocco works good together as a team. They both helped me throughout the process of me purchasing my first vehicle. I highly recommend visiting them both when you come to this location. They both helped me throughout the process of me purchasing my first vehicle. I highly recommend visiting them both when you come to this location. More

by SYDNEEMOORE22 Verified Customer Verified Customer

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Everyone was good negotiating was good dealership was good. I would recommend this dealership to buy a car. good. I would recommend this dealership to buy a car. More

by Anastasia_cantrell2001 Verified Customer Verified Customer

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Melissa was terrific and very responsive. Davis was also great. Glad I bought from such a terrific team. Davis was also great. Glad I bought from such a terrific team. More

by KIRKE.CUSHING Verified Customer Verified Customer

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I love to take my car to Volkswagen Downtown Chicago. Luis and Julian are always welcoming and the customer service is excellent Luis and Julian are always welcoming and the customer service is excellent More

by Danielamontealegre2 Verified Customer Verified Customer

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Everyone I met with was knowledgeable, kind, and overall pleasant. The main person I worked with made extra effort to meet my needs. pleasant. The main person I worked with made extra effort to meet my needs. More

by MrJohnJohnly Verified Customer Verified Customer

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Horrible not much else to say. Bad dealership. Bad service. And bad car brand now Bad dealership. Bad service. And bad car brand now More

by WNG4 Verified Customer Verified Customer

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Very good and attentive service. Mohammmed and Julian were very good to me! Great at explaining issues and answering questions. Mohammmed and Julian were very good to me! Great at explaining issues and answering questions. More

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