Volkswagen of Downtown Chicago - Service Center

Adam went above and beyond to ensure that my experience was satisfactory and that all of my needs were taken care of. Very happy with the service experience, and especially Adam's help. was satisfactory and that all of my needs were taken care of. Very happy with the service experience, and especially Adam's help. More

Herberto was not effective at following up. Had to call the parts department myself and then proceed with scheduling the service. Wish there was better customer service all around. Felt like I was doing th the parts department myself and then proceed with scheduling the service. Wish there was better customer service all around. Felt like I was doing the work and kept having to pay extra. More

Great and thorough service. Dropped off my car in the morning and received it back same day. Very quick and efficient which was highly appreciated. morning and received it back same day. Very quick and efficient which was highly appreciated. More

Adam was very helpful in keeping me informed of the issues between myself and the company that held car's extended warranty program. If I need future assistance regarding my Jetta I will be bringing i issues between myself and the company that held car's extended warranty program. If I need future assistance regarding my Jetta I will be bringing it t Downtown Volkswagen. More

They were on top of everything and very communicative throughout the entire process. I was very happy with the service and timely manner with everthing. throughout the entire process. I was very happy with the service and timely manner with everthing. More

Luis was very friendly and answered all my questions! He explained what was happening to my car and was very specific with the next steps. explained what was happening to my car and was very specific with the next steps. More

Those guys are always very helpful. They always give me discount. For my last service: oil change/rotors and break pads, I got free windshield wiper. discount. For my last service: oil change/rotors and break pads, I got free windshield wiper. More

Very professional and friendly stuff Excellent service , Very professional and friendly stuff Excellent service , I'm very happy with this dealer after service car is always like new Adam Khamsot is ve Very professional and friendly stuff Excellent service , I'm very happy with this dealer after service car is always like new Adam Khamsot is very professional and helpful I Recommended this dealer for everyone Thank you so much! More

Mikes was a pleasure to deal with in the service department. He didn't make me feel overly pressured to get extra services done, as I often encounter at other dealerships. department. He didn't make me feel overly pressured to get extra services done, as I often encounter at other dealerships. More

Miguel was professional. He answered all questions asked. When I asked about Lyft, he offered to order one. He gave good customer service by being friendly and courteous. When I asked about Lyft, he offered to order one. He gave good customer service by being friendly and courteous. More