Volkswagen of Downtown Chicago - Service Center

I had this unusual problem with my car. Never happened in any car I owned since I got my drivers license and no one could point out a reason for the problem. At some point Bill Donan just stepped in and the any car I owned since I got my drivers license and no one could point out a reason for the problem. At some point Bill Donan just stepped in and the issue was resolved under warranty. Again, Bill Donan was there when necessary and took the decision to meet the customer needs. Thank you to the team for the professionalism. More

Herberto is a great service advisor. I like dealing Herberto is a great service advisor. I like dealing with the same person when I bring my car in for service. Thank you very much. Herberto is a great service advisor. I like dealing with the same person when I bring my car in for service. Thank you very much. More

Herberto is always pleasant to work with and fully explains all services provided. The pick-up/delivery option was great - especially in light of the pandemic. explains all services provided. The pick-up/delivery option was great - especially in light of the pandemic. More

Felt rushed. Offered me a repair without inquiring whether or not car was under warranty (it is still under warranty). Was quoted full price for repairs. Didn't have time to call warranty company and whether or not car was under warranty (it is still under warranty). Was quoted full price for repairs. Didn't have time to call warranty company and get stuff figured out. Ate the diagnostic fee and got the car fixed elsewhere. Most likely won't be returning. They did successfully replace the windshield wipers, though, so there's that. More

Actually the best service I've ever got at be. I will always go here.. I went to other ones but they weren't this good at customer service always go here.. I went to other ones but they weren't this good at customer service More

Miguel was a wonder to work with and truly made me feel at home. Love this dealership and the workers! Thanks for all the help! at home. Love this dealership and the workers! Thanks for all the help! More

Best service I've ever had and would highly recommend this dealer to others. Writers were friendly and took care of all my problems with great care this dealer to others. Writers were friendly and took care of all my problems with great care More

I had a great experience when bringing my car to get fixed! Mr. Luis and his team were all very professional and friendly addressing all my concerns! fixed! Mr. Luis and his team were all very professional and friendly addressing all my concerns! More

Gerardo couldnt have been nicer and he made my experience absolutely seamless. They were incredibly quick and helped me with everything I needed. They went above and beyond and I will definitely be back if I absolutely seamless. They were incredibly quick and helped me with everything I needed. They went above and beyond and I will definitely be back if I need something again. Couldn’t have been a better experience! More

Took my car to the service department with no damage, received it with body damage. The team was great in getting my car into the body shop to repair the damage; however, when I received my car, the dama received it with body damage. The team was great in getting my car into the body shop to repair the damage; however, when I received my car, the damage was not fully repaired. So now I must take my car once more for them to fully repair the remaining dent. More