Volkswagen of Downtown Chicago - Service Center

My service representative; Adam Khamsot, is great! He is very respectful and knowledgeable. Having Uber transportation makes it easier to have service and continue with your daily chores. very respectful and knowledgeable. Having Uber transportation makes it easier to have service and continue with your daily chores. More

I have been taking my CC here for service for years. Always great service and Adam my service advisor keeps me updated on every step. Would not take my VW any where else. Always great service and Adam my service advisor keeps me updated on every step. Would not take my VW any where else. More

I am a very senior citizen with a pretty much trouble free vehicle. Whatever maintenance I've done has been quick and reliable. I adore my VW! P. Blake free vehicle. Whatever maintenance I've done has been quick and reliable. I adore my VW! P. Blake More

Only thing I would change is the opportunity to get a loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied loaner vehicle. I was without my vehicle for two whole business days. Other than that I’m completely satisfied More

The service appointment was easy to schedule Quick check The service appointment was easy to schedule Quick check in drop off Service completed on time Waiting area was clean and comfortable Luis was The service appointment was easy to schedule Quick check in drop off Service completed on time Waiting area was clean and comfortable Luis was great More

Heberto Delgado provided excellent service! I was even informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. informed that I was entitled to an additional service that I had not scheduled and had completely forgotten about. More

your rep, Adam is always on point and truly helpful. I have confidence whatever I need is cared for. I was assured the appt I made only the previous night, on line, was valid. Atlas cared for well, apprec have confidence whatever I need is cared for. I was assured the appt I made only the previous night, on line, was valid. Atlas cared for well, appreciate always the car wash... More

Luis was great to work with while my car was being serviced. The cost was more than expected by Luis thoroughly explained everything. Miguel was helpful when I picked up my car. serviced. The cost was more than expected by Luis thoroughly explained everything. Miguel was helpful when I picked up my car. More

Knowledgeable staff! They are transparent about any charges and timing for when the work will be done. They take care of you promptly as soon as you come in the door! charges and timing for when the work will be done. They take care of you promptly as soon as you come in the door! More

Go see my boy Adam, he's the MVP VIP whenever you need anything handled. He's so quick and efficient. You won't be disappointed anything handled. He's so quick and efficient. You won't be disappointed More