Volkswagen of Downtown Chicago - Service Center

Luis is amazing! Came in with an attitude, walked out with a smile! Haggerty is closest to my home, but I’ll continue to come to Downtown VW because of their level of service. Please put the coffee machi with a smile! Haggerty is closest to my home, but I’ll continue to come to Downtown VW because of their level of service. Please put the coffee machine back!!! Thank you :-) More

Great service reasonable price and good turnaround time. Home pickup and delivery was also very much appreciated. Overall a very good experiencewith vw of downtown Chicago. Home pickup and delivery was also very much appreciated. Overall a very good experiencewith vw of downtown Chicago. More

Lots of service updates and information about your car. The initial wait was about 10 minutes before an advisor started my paperwork. However, all advisers were on the phone. The initial wait was about 10 minutes before an advisor started my paperwork. However, all advisers were on the phone. More

The service was great. Every time we work with Volkswagen of Downtown we are very happy with the service. Everything was quick and easy. Thank you! of Downtown we are very happy with the service. Everything was quick and easy. Thank you! More

Well, I really enjoyed the experience at vw downtown Chicago. The staff here are very friendly and professional. Definitely recommend this place. It's amazing Chicago. The staff here are very friendly and professional. Definitely recommend this place. It's amazing More

Just outstanding!!! It is evident that the service team really cares about their customers and really knows their job.Hats off to the whole team including their service director Bill Dolan.Thank you. really cares about their customers and really knows their job.Hats off to the whole team including their service director Bill Dolan.Thank you. More

Service was great and Herberto was a huge help. He made the process easy and efficient. I would recommend him and downtown Volkswagen to others. the process easy and efficient. I would recommend him and downtown Volkswagen to others. More

I dealt with Gerardo--very professional, very friendly. I greatly appreciated the lyfts. An excellent idea. Only wish it was possible to distance according to CDC recommendations in the service "office." I greatly appreciated the lyfts. An excellent idea. Only wish it was possible to distance according to CDC recommendations in the service "office." More

Had a great first time experience here. They were up front and honest about what needed to be done on a pre-purchase inspection of a used car. COVID procedures being followed very well as well, never fe front and honest about what needed to be done on a pre-purchase inspection of a used car. COVID procedures being followed very well as well, never felt uncomfortable. Super fast service as well and super friendly service from Herberto. Also had a follow up part order and pickup that went super smoothly. Very much recommended and will be returning for my new to me car's future needs. More

3rd Service in 2 Months 3rd Service in 2 Months. Most recent service on horn after general service in June, and additional service on steering column. Immediately after ser 3rd Service in 2 Months. Most recent service on horn after general service in June, and additional service on steering column. Immediately after service on steering column horn did not work. Was told this was unrelated to steering column work. I find it amazing that both horn units went out on their own, not just one unit, immediately after service on steering column. This has diminished my high regard for this service center. More