Volkswagen of Downtown Chicago - Service Center

Absolutely the best service experience ever. Bill Dolan the Service Director deserves 10 stars. Honest, efficient and prompt. They provided me with a loaner and fixed things I didn't even know were broken the Service Director deserves 10 stars. Honest, efficient and prompt. They provided me with a loaner and fixed things I didn't even know were broken. I have owned Volkswagen's for 21 years and have serviced my cars at other dealerships with great service but the above and beyond service I received here has assured me I do not need to go anywhere else. Thank you Bill and your team for the A+ service you provided me. You have earned a loyal customer forever. More

Very accommodating and knowlegable. This dealer has really improved their customer focus, and improved their approach to the customer experience. By far, one of my best service visits I This dealer has really improved their customer focus, and improved their approach to the customer experience. By far, one of my best service visits I have ever experienced. Highly recommend this service shop! More

Excellent Service always there to help and available at your convenience. Every time I brought my car in they serviced it and cleaned it every time I highly recommend bringing your car here. your convenience. Every time I brought my car in they serviced it and cleaned it every time I highly recommend bringing your car here. More

Good service all the time , very welcoming . Get attended right away , no wait always do a great job always looking after they’re costumers great place right away , no wait always do a great job always looking after they’re costumers great place More

Quick Service was quick and done when promised. Luis was great to work with and very efficient. I did not buy my Atlas from this dealership but will conti Service was quick and done when promised. Luis was great to work with and very efficient. I did not buy my Atlas from this dealership but will continue to get it serviced here. More

easy and seamless It was easy and seamless - they addressed all my needs very efficiently. Herberto is awesome at his job of getting me in and out of the service depart It was easy and seamless - they addressed all my needs very efficiently. Herberto is awesome at his job of getting me in and out of the service department! More

Awesome Service The experience was great, from Adam meeting me and explaining everything to, Herberto taking it to the finish and keeping me informed about timing, T The experience was great, from Adam meeting me and explaining everything to, Herberto taking it to the finish and keeping me informed about timing, Thanks More

great job MIguel did a great job ,great communication job was done in a timely manner, I will use this location for service moving forward thank you MIguel did a great job ,great communication job was done in a timely manner, I will use this location for service moving forward thank you More

Having mud flaps and the tow mount license plate kit installed on my new 2020 VW GTI. Everything went well and the new flaps look great! installed on my new 2020 VW GTI. Everything went well and the new flaps look great! More

Bill and Luis provided great service and kept me in the loop throughout the entire process with good communication. The car looks and drives as new following the service! loop throughout the entire process with good communication. The car looks and drives as new following the service! More