Volkswagen of Downtown Chicago - Service Center

Continued Satisfaction I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure I've come to DTVW several times now (purchase, service, recall, etc.) and every time they've been wonderful to do business with. I've had the pleasure of working with Miguel several times and he's super accommodating, relaxed, and knowledgeable. Would recommend for sure. More

Everyone was so kind and helpful! Lillian was especially great in assisting me for my visit that day. Appreciate the overall wonderful service I received! great in assisting me for my visit that day. Appreciate the overall wonderful service I received! More

Not able to contact him. Leave him message and let his colleagues to call me back for times, never call back. Will not come to this dealer again. colleagues to call me back for times, never call back. Will not come to this dealer again. More

Great service! Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to h Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to have, at this point, but the Service Dept. has been there to help me in the most easy way possible. More

5 stars! I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to m I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to my office. Great service! More

Excellent Pick up and Drop off Service I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional a I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional and courteous! I have taken my vehicle to the dealership a few times for different services, and the Service staff has always been wonderful to work with. More

Quick, professional, perfection Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, fo Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, found, etc. at pick-up. More

Polite, knowledgeable, Knowledge, Interest in the client, met my expectations. Saved parts to show damage, The car was cleaned perfectly and ready on time for pick-up. Prov Knowledge, Interest in the client, met my expectations. Saved parts to show damage, The car was cleaned perfectly and ready on time for pick-up. Provided LYFT to take med e home as service would take 24 hours to be completed and car road tested. More

Incredible Service We had an engine light come on. I called the service department. The next morning my car was picked up. They communicated in a timely manner. When the We had an engine light come on. I called the service department. The next morning my car was picked up. They communicated in a timely manner. When the problem wasn't fixed in the time they thought, they called immediately and were accommodating in providing a loaner vehicle. One of the days, the gentleman I was working with was off, but they didn't skip a beat. They had someone on his cases and communicating with me. Justin, who picked up and dropped my car was fantastic as well. This is the second time I have been to this dealer and plan on buying my next car here. They are amazing! More

I had an excellent experience getting my newly purchased VW serviced. The team there is fast, efficient, kind, and communicated with me every day my car was in the shop. I will be returning for all of my se VW serviced. The team there is fast, efficient, kind, and communicated with me every day my car was in the shop. I will be returning for all of my service needs! More