Volkswagen of Downtown Chicago - Service Center

QUICK and GREAT I was in a huge rush but I was able to get my car in for the oil change, Cabin filters and engine filter in under 25 min. I couldn't get that done in I was in a huge rush but I was able to get my car in for the oil change, Cabin filters and engine filter in under 25 min. I couldn't get that done in the suburbs if my life depended on it. I guess the dealers in big cities know how to move FAST!! Thanks for the help guys. I'll be back. More

recall service Overall good experience, Quick scheduling, excellent service process, fast service time, and outstanding work by the service team. Knowledgeable, inqu Overall good experience, Quick scheduling, excellent service process, fast service time, and outstanding work by the service team. Knowledgeable, inquisitive about my problem and excellent follow-up. More

Bill and his team are amazing people. They are so incredibly helpful and conscientious. I am so grateful to all of them for always looking out for me! I feel so safe and secure. Bill is truly a great incredibly helpful and conscientious. I am so grateful to all of them for always looking out for me! I feel so safe and secure. Bill is truly a great human! More

Great over all experience! Fast friendly service and a completely pain free experience for getting your annual service done, I was out before the originally estimated time. completely pain free experience for getting your annual service done, I was out before the originally estimated time. More

Quick scheduling, excellent service process, fast service time, and outstanding work by the service team! Knowledgeable, inquisitive about my problem and excellent follow-up. Very Happy! time, and outstanding work by the service team! Knowledgeable, inquisitive about my problem and excellent follow-up. Very Happy! More

Long time satistified customer I have had my VW serviced here since I purchased it in 2012 and have been very happy with the quality of the work as well as the professionalism, cour I have had my VW serviced here since I purchased it in 2012 and have been very happy with the quality of the work as well as the professionalism, courteousness and efficiency of the people. More

Friendly, personable, and easy to deal with.The car was serviced in a timely manner. Everything was inspected, and a full report was given. Herberto was very easy to deal with! serviced in a timely manner. Everything was inspected, and a full report was given. Herberto was very easy to deal with! More

Great service. Atrocious prices. My service was handled thoroughly and professionally. Heberto was great to work with and very responsive. Service was complete faster than expected. P My service was handled thoroughly and professionally. Heberto was great to work with and very responsive. Service was complete faster than expected. Prices are absolutely unaffordable, hence the 3-star review. They offered to change my burned out brake light for $50. No thanks. There are other great service providers in town who charge fair prices. I won't be back unless there's another need that can only be solved at the dealership (like this one was). More

Berto is the best Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank you Berto! More

Bill was very professional and helpful since I emailed him. Vale (technician?) very knowledgeable and assertive. And everything went smoothly with Heberto. I will be back tomorrow him. Vale (technician?) very knowledgeable and assertive. And everything went smoothly with Heberto. I will be back tomorrow More