Volkswagen of Downtown Chicago - Service Center

For probably 5 years at 2 dealers (Naples FL and Chicago), I have reported an engine light problem. No one wanted to deal with it. Last year, the service rep was only interested in selling more prod Chicago), I have reported an engine light problem. No one wanted to deal with it. Last year, the service rep was only interested in selling more product/services. This year he wanted to charge $250 as car is out of warranty. I asked him to review the records. He didn’t bother but want me to buy new wipers. AWFUL experience. I also contacted VW corporate last year. Will never use the dealer or buy another VW. No one will likely read this but just moving on. I’ll find a small service shop that cares and where customers matter. More

Excellent service. Great care and attention to detail. Carefully explains service recommendations and suggestions. Diligently follows up. Great care and attention to detail. Carefully explains service recommendations and suggestions. Diligently follows up. More

I love them they are great no complaints very clean get the job done quick and done well the job done quick and done well More

Christy was amazing she helped out with everything I could think of and also got me scheduled for my next visit. She is incredible and Volkswagen is lucky to have her. could think of and also got me scheduled for my next visit. She is incredible and Volkswagen is lucky to have her. More

The agent Was very friendly and knowledgeable, They took care Everything as promised. The only negative I would add is that they don’t provide a loaner car while your car is being serviced. care Everything as promised. The only negative I would add is that they don’t provide a loaner car while your car is being serviced. More

The service staff was conscious, courteous and knowledgeable about the vehicle. They were considerant of my time and experience. knowledgeable about the vehicle. They were considerant of my time and experience. More

All four times I’ve take my car for service at this dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing dealer I’ve had issues. From simples issues as forgetting to reset the service date on the dashboard, to forgetting to pump the tires, from seeing them enter/exit the garage with customer cars as if they were in a race track, to getting charged for a service that has already been pre-paid. Those are the minor things that I was able to notice, but who knows what happens to the cars when they are not at sight, plus, doesn’t inspire much confidence that the remaining work was done well. Only one of the 4 times I’ve take my car there it was washed, which I think should be a complimentary service for a dealership. Won’t be taking my car there anymore. More

I came on to have extra key fob programmed to my new car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway car…told me 60- 90 minutes…left & came back in 90minutes…another 100 minutes!!!!…kept telling me few more minutes…that was after waiting in driveway for 25 minutes when I got there!…not a favorable 1st impression of service department!🙁…really painful! More

Not happy with the service. Spent a lot of money at Volkswagen. not treat it like a family. Spent a lot of money at Volkswagen. not treat it like a family. More

Its always a pleasure coming to this dealership. They're always friendly and fast on service! They're always friendly and fast on service! More