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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,654 Reviews
Call Service Center (312) 614-0196

1,654 Reviews of Volkswagen of Downtown Chicago - Service Center

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February 15, 2023

Service work was excellent as usually. Had to come back for a vibration issue but Adam Khamsot made it convenient for me and had the issue resolved. More

by Bob W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Feb 15, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Adam had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 15, 2023

The team was ready for us at the appointed time and had the car ready when promised. They even were able to wash our car despite the car wash being unavailable due to construction. More

by braddles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 14, 2023

My service advisor, Mike, was extremely knowledgeable, responsible and was able to efficiently diagnose my car’s problems. More

by Pekorte97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

February 13, 2023

Herberto Delgado is a great representative of ur dealership and I would highly recommend him More

by GEORGE96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Herberto was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, George, please let us know.

February 09, 2023

I appreciate the confidence in the service department when I take my gti in for normal service as I am treated well and feel like they give me honest service to keep my car in great shape. It will keep m More

by Adam Callif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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Feb 09, 2023 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

February 09, 2023

Adam is amazing! Always goes above and beyond. He even remembered I want to test drive a certain make and got one for a loner while they worked on my car. More

by KAREN_BRODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Feb 09, 2023 -

Volkswagen of Downtown Chicago responded

We are very happy to hear that Adam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 08, 2023

Overpriced for the services provided. Response time from service team is bad. The office is dingy and small. More

by ALEXJOCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Meza
Report | Print
Feb 12, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to Vale Barrera at 312-628-4848. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Mar 04, 2023 -

Volkswagen of Downtown Chicago responded

New service department is completed and we will be moving in to our new spot in 1 week! We are going through construction and I apologize for the small dingy area but the new one is sure to impress! Please give us another shot as we believe the new set up will make a huge difference in all aspects of your experience!

February 08, 2023

Very efficient and timely. The car was ready when they promised and it works well. More

by goose1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Feb 09, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

February 07, 2023

Took 2 hours to complete a tire rotation crevice. Besides that they end up charging me $50 dollars. Unbelievable! More

by mikevillalobos17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herberto Delgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2023 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience , Mike, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to share some more detail, please reach out to Vale Barrera at 312-628-4848. Thank you for your time!

February 07, 2023

They kept my car for almost a month, when I got it back it was filthy. Also I called for 2 weeks complaining about a strong gas odor. No return call. Once they looked at my truck, They noticed thats the ga More

by ayasheia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2023 -

Volkswagen of Downtown Chicago responded

We're sorry to hear that your visit experience meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please reach out to Vale Barrera at 312-628-4848. We'd love to get to the bottom of this and turn things around for you.

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