Volkswagen of Downtown Chicago - Service Center

My service advisor, Mike, was extremely knowledgeable, responsible and was able to efficiently diagnose my car’s problems. responsible and was able to efficiently diagnose my car’s problems. More

Herberto Delgado is a great representative of ur dealership and I would highly recommend him dealership and I would highly recommend him More

I appreciate the confidence in the service department when I take my gti in for normal service as I am treated well and feel like they give me honest service to keep my car in great shape. It will keep m when I take my gti in for normal service as I am treated well and feel like they give me honest service to keep my car in great shape. It will keep me coming back to vw. More

Adam is amazing! Always goes above and beyond. He even remembered I want to test drive a certain make and got one for a loner while they worked on my car. Always goes above and beyond. He even remembered I want to test drive a certain make and got one for a loner while they worked on my car. More

Overpriced for the services provided. Response time from service team is bad. The office is dingy and small. Response time from service team is bad. The office is dingy and small. More

Very efficient and timely. The car was ready when they promised and it works well. The car was ready when they promised and it works well. More

Took 2 hours to complete a tire rotation crevice. Besides that they end up charging me $50 dollars. Unbelievable! Besides that they end up charging me $50 dollars. Unbelievable! More

They kept my car for almost a month, when I got it back it was filthy. Also I called for 2 weeks complaining about a strong gas odor. No return call. Once they looked at my truck, They noticed thats the ga it was filthy. Also I called for 2 weeks complaining about a strong gas odor. No return call. Once they looked at my truck, They noticed thats the gas line was not sealed after they replaced fuel pump and injectors. My kids and I have head headaches for weeks. Very disappointed in their service. More

Val and mike and the entire service crew were fantastic. Above and beyond and made me feel they cared about my feelings Above and beyond and made me feel they cared about my feelings More

Adam was awesome! He even found me a discount coupon because I was a first time visitor. I have never had such a conscientious technician He even found me a discount coupon because I was a first time visitor. I have never had such a conscientious technician More