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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,623 Reviews
Call Service Center (312) 614-0196

1,623 Reviews of Volkswagen of Downtown Chicago - Service Center

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February 17, 2022

Great service I love the Lyft service to work while your car is being serviced More

by JENEE.GARRETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Feb 18, 2022 -

Volkswagen of Downtown Chicago responded

Thank you, Jenee! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

February 14, 2022

Took several attempts to get an update from original service advisor. 2nd service advisor was on the ball and great with updates. More

by LG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayme something. 1 star, Adam Khamsot
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Mar 03, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind please reach out to Bill Dolan at 312-628-4848, we'd love to address your concerns in detail. Thank you!

February 13, 2022

They was nice and fast and good with the service i will definitely do more business with them More

by RKNOX24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Feb 14, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 11, 2022

Friendly and great service. Especially Mike from VW service advisor. He will go out his way to accommodate for my complimentary car loaner. More

by ALWAYSMILE99
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

February 09, 2022

We worked with Mike who was wonderful. He was attentive, informative, and was entirely transparent. More

by Jcerasuolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2022 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Mike and our team here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

February 09, 2022

Adam Khamsot and the team @VW Downtown Chicago Service are the best! They take care of my Touareg as if it’s their own and keep it running like when it was new. Kudos to Bill Dolan for leading such a grea More

by imred5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Dolan, Adam Khamsot, Miguel Meza
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Feb 09, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Adam and our team were able to help, and we hope to see you again!

February 09, 2022

Excellent, personal service. We knew what to expect and got help beyond our initial need to make our driving experience better. They know VWs and we like that they drive them themselves. More

by COLLIN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Preston Sokol
Report | Print
Feb 09, 2022 -

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

February 07, 2022

Great service at a great price. Will always use this dealer for all service work and repairs. More

by ALAN.YAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Dolan
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Feb 08, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review, Alan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

February 05, 2022

Didn’t fix my problem I bought it in for in charge me to much for labor More

by EARLHARTLY.7832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Khamsot
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Feb 22, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear, Earl, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to reach out to Bill Dolan at 312-628-4848 directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 05, 2022

Excellent service and fantastic staff always meeting my needs and expectations. I am more than pleased More

by ZCRABBE8001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
Report | Print
Feb 06, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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