Volkswagen of Downtown Chicago - Service Center

I made an appointment. I showed up a little late. There were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy d were no issues. Luis the technician said it would be 2 to 4 hours and he called me three hours later and said I was done. Great communication, easy drop off and not a bad coffee while I waited. More

Great communication and fast service. They were very attentive and even provided a Lyft to my destination. attentive and even provided a Lyft to my destination. More

Great customer service by Adam; he is very professional and efficient. I am very pleased with the service of my vehicle. and efficient. I am very pleased with the service of my vehicle. More

Very pleased with the service! I needed the tech to finish something right before closing and he did so promptly. The complimentary Lyft rides are a great touch. finish something right before closing and he did so promptly. The complimentary Lyft rides are a great touch. More

Mike always provides me with the best service and is honest with his recommendations. I feel valued as a customer honest with his recommendations. I feel valued as a customer More

My VW was serviced by Michael S. for regular maintenance. I was able to drop my car early in the morning before work and picked it up after work, they worked with my schedule and kept me updated throughout t I was able to drop my car early in the morning before work and picked it up after work, they worked with my schedule and kept me updated throughout the day via text message and VM as I was not able to answer my phone due to my job. The service was excellent and they provided me with clear details and information. Thank you again and looking for to another wonderful experience. More

They are good at what there jobs! They were able to get me approved and driving. me approved and driving. More

The work was done quickly, and I was able to pick up the car before I expected. Herberto was very knowledgeable and personable. car before I expected. Herberto was very knowledgeable and personable. More

VW of DT Chicago was great. Dropped my car off before work for annual service and it was cleaned and ready to go when I got back to the dealership. Everyone was pleasant, and thorough. work for annual service and it was cleaned and ready to go when I got back to the dealership. Everyone was pleasant, and thorough. More

Kept me up to date on my repairs and dealt with the insurance policy I had insurance policy I had More