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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,651 Reviews
Call Service Center (312) 614-0196

1,651 Reviews of Volkswagen of Downtown Chicago - Service Center

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December 30, 2021

Incredible customer service. My customer service rep did a great job; quick and thorough; and most importantly very nice More

by UFIGUJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

December 29, 2021

Awesome customer service. From the second we walked through the doors we were greeted immediately. Everyone had a smile on their face and everyone was happy. Made us happy. Service was great. Told Jo More

by c2vlogistics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sheehy
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Dec 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

December 28, 2021

Excellent service, excellent customer service, very comfortable waiting area. Work is performed expeditiously; a little pricey. More

by ALFREDOG4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

December 21, 2021

Very polite team. Always welcoming smiles and words. Assisted in a prompt manner upon my arrival. More

by TAYLORGIRALDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2021 -

Volkswagen of Downtown Chicago responded

Taylor, We are very happy to hear Luis provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 17, 2021

Excellent customer service from Luis and all the crew!! Although I don't want to have to come to the dealership, I know I will be treated well and my vehicle will be taken care of correctly. More

by REED4US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Luis and our team. We're glad to hear we delivered such a great experience!

December 17, 2021

Great Service team. Thorough communication, good recommendations, and quality service delivery. Always my first choice. More

by TEEJOANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Dec 17, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 13, 2021

Adam and the team did a great job with my car! They were prompt, courteous, and wonderful to work with!! More

by CATLADYCHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Dec 13, 2021 -

Volkswagen of Downtown Chicago responded

It's great to hear that Adam and the team provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

December 09, 2021

Luis always takes great care of me for all my needs! I really appreciate it More

by calhandmaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
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Dec 10, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and the team, and we look forward to working with you again.

December 08, 2021

The service was fantastic I like the fact that they wiped my car down as well More

by RICKB5994
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2021 -

Volkswagen of Downtown Chicago responded

Rick, thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 08, 2021

I have been coming to this dealership for many years. Always good customer service. Always able to fix the problem. More

by SSBICAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Dec 09, 2021 -

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

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