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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,630 Reviews
Call Service Center (312) 614-0196

1,630 Reviews of Volkswagen of Downtown Chicago - Service Center

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October 05, 2021

I was way out of town, in Chicago, with a cracked wheel. They helped me out big time by trying to seal it with bead sealer. They took me without an appointment and didn’t charge me because no one was sure i More

by DJLITZAS96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for taking the time to leave us this great feedback and five-star rating!

October 05, 2021

Appreciate the great service from Miguel Meza and the rest of the team. Got everything I needed done including tracking down a replacement for a cracked taillight. More

by BRAD.WEILAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza
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Oct 05, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us, Brad. We work hard to make sure our guests have a great experience. We will share your comments with Miguel and our team, and we look forward to working with you again.

October 04, 2021

Friendly and efficient service. Mike was very helpful and responsive in letting me know my options. More

by KUSHAL.S918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Volkswagen of Downtown Chicago responded

We appreciate your business , Mike and our team looks forward to serving you again soon!

October 04, 2021

Maintenance was competed in a timely manner and staff was extremely professional and responsive. I would recommend. More

by JOHNBOBSLOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Oct 04, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 02, 2021

Staff very friendly but service has been very poor to vehicle. Trouble resolving issues that I brought vehicle in for on each different unrelated issue. More

by TFAUST9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie
Report | Print
Oct 19, 2021 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

October 02, 2021

Sold me a car with a bad engine and bad breaks .customer service is horrible. More

by ericajordan78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Dolan
Report | Print
Oct 19, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, Erica. Management will be in touch.

October 01, 2021

Excellent service provided by VW service dealer and staff. Would come again next year thanks More

by MKESSLER24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Oct 03, 2021 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

September 30, 2021

Miguel was prompt providing updates and information. Car was serviced and delivered on time. Thanks!! More

by VARUNRNAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Sep 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

September 30, 2021

Good service. A bit of a wait when I arrived. The service person was helpful More

by prscherer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 29, 2021

Jaime was awesome and accommodating! Identified the issues very quickly and resolved timely too. Thank you!! More

by NIKKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Nikki. Quality customer service is always our number one priority, and we're happy to hear that Jaime met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

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