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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,631 Reviews
Call Service Center (312) 614-0196

1,631 Reviews of Volkswagen of Downtown Chicago - Service Center

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September 29, 2021

Jaime was awesome and accommodating! Identified the issues very quickly and resolved timely too. Thank you!! More

by NIKKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime
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Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Nikki. Quality customer service is always our number one priority, and we're happy to hear that Jaime met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

September 29, 2021

Convenient Dealer/ Service location. Staff is always courteous. Excellent service with speedy turnaround time. Great communication skills. More

by BILLY43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto
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Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to leave us this fantastic review! We appreciate your business, Billy, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

September 29, 2021

Great service from Miguel. He had my new keys programmed quickly and reset the clock. More

by W-CONGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan, Adam Khamsot, Miguel Meza
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Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Miguel had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

September 29, 2021

The service was excellent and prompt. I didn't encounter any problems with this dealership. More

by GERONIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us a five-star review. We sincerely value your business.

September 28, 2021

Excellent customer service. Jut brought it in for the 10 point inspection and requested an additional key. I will be back for regular service maintenance. Geat people! More

by LUCYWOJDYLA3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2021 -

Volkswagen of Downtown Chicago responded

Lucy, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2021

Too crowded. Told to wait in the car. At the end had too drive the car through loading dock where tires were brought in while I had to go pass them. Almost impossible to maneuver. Polite people however. More

by nsdreal7
Recommend Dealer
Yes
Employees Worked With
cant see her
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Sep 28, 2021 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

Sep 28, 2021 -

nsdreal7 responded

It seems like someone dud not read my comments but responded with a generic reply… I mentioned “ crowded”, “ difficult to exit due to unloading of tires right on the exit ramp”, .. I never mentioned leaving “ happy”. The people were polite and courteous , but there are definitely aspects that need improvement, such as the check- in and out process and the congestion in the service area. Thank you

September 28, 2021

Miguel Meza was as always very professional and helpful. Got the car check and ready in a few hours. Thank you! More

by Miguel Dalmeida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Sep 28, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're thrilled to hear that you found your experience with Miguel to be a positive one. We look forward to having you as one of our valued customers for years to come, Miguel.

September 27, 2021

Service was exceptional. Adam keep me informed as the repairs progressed. Car was delivered on time. More

by RHBLOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Sep 27, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear that Adam and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 27, 2021

Oil plug fell out less than 24 hours later. Had to have car towed, oil changed More

by Chicago guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Khamsot
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Oct 14, 2021 -

Volkswagen of Downtown Chicago responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

September 27, 2021

This is my favorite VW dealership. I no longer live downtown, but I make the trip because I trust this dealership. More

by DAYONDENIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
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Sep 27, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

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