Volkswagen of Downtown Chicago - Service Center

My VW was serviced by Michael S. for regular maintenance. I was able to drop my car early in the morning before work and picked it up after work, they worked with my schedule and kept me updated throughout t I was able to drop my car early in the morning before work and picked it up after work, they worked with my schedule and kept me updated throughout the day via text message and VM as I was not able to answer my phone due to my job. The service was excellent and they provided me with clear details and information. Thank you again and looking for to another wonderful experience. More

They are good at what there jobs! They were able to get me approved and driving. me approved and driving. More

The work was done quickly, and I was able to pick up the car before I expected. Herberto was very knowledgeable and personable. car before I expected. Herberto was very knowledgeable and personable. More

VW of DT Chicago was great. Dropped my car off before work for annual service and it was cleaned and ready to go when I got back to the dealership. Everyone was pleasant, and thorough. work for annual service and it was cleaned and ready to go when I got back to the dealership. Everyone was pleasant, and thorough. More

Kept me up to date on my repairs and dealt with the insurance policy I had insurance policy I had More

The scheduling system is awful. I booked an oil change online 5 days earlier and opted for the "valet" service. Nobody came to pick up the car. Called in twice to their service line which seems like a gen online 5 days earlier and opted for the "valet" service. Nobody came to pick up the car. Called in twice to their service line which seems like a generic customer service number. Both representatives were not interested in helping me figure out why no one honored the valet service. Ended up just driving to the service center and the service advisor told me valet service is not offered. More

Mike was very thorough and followed through on the loaner that was scheduled ahead of time. The dealership staff was friendly and attentive. The manager was helpful with the loaner. that was scheduled ahead of time. The dealership staff was friendly and attentive. The manager was helpful with the loaner. More

My service advisor, Luis was great. Easy to work with, great explanations, and super patient. If you live or work downtown this is the place to go! great explanations, and super patient. If you live or work downtown this is the place to go! More

Adam was super helpful and exceeded my expectations. After my car was returned in spotless condition! After my car was returned in spotless condition! More

Mike from Service/Tech Department has been providing wonderful experience of bringing my car into this dealership every time. Unfortunately, the door handles inside the mk7 model has a design-flaw where wonderful experience of bringing my car into this dealership every time. Unfortunately, the door handles inside the mk7 model has a design-flaw where the retractable coil/spring is prone to breakage, and I had two of the inside door handle already serviced and fixed here within 2 years of ownership. Last time, I had called ahead to make an appointment and get this fixed, being confirmed by the parts department, I was told that the part is not-in, and was told to come back next week. This happened during the busy season, so it was a frustration for both ends. Besides this, everything was taken care for me, and I look forward to my future visits. More