Volkswagen of Downtown Chicago - Service Center

Alonzo was friendly, professional and thorough in guiding me through the repair process. I found him very trustworthy and was quite happy as I drove off! me through the repair process. I found him very trustworthy and was quite happy as I drove off! More

Friendly and Good service… tailored to my needs. I Took advantage of the waiting area. I Took advantage of the waiting area. More

I am a client for about 4 years and usually I am always very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I was waiting in the waiting area and I wasn't notified that my car was ready for almost an hour. Also, when I checked in, the person that assisted me didn't make me feel welcome, after I declined the extra service, that I just can't afford at this time. I felt rushed and like he wanted to get rid of me. And when I went to the waiting area he seemed to forget about me. I was very disappointed by the service this time. More

Been coming to Volkswagen Downtown Chicago for a while now and It never disappoints. Staff is great at what they do. now and It never disappoints. Staff is great at what they do. More

Best ever best ever best ever best I know best I know best ever best I ever seen the best. I ever experienced the best ever. They are the very best. I hope you understand. I said the best professionals. best ever best I ever seen the best. I ever experienced the best ever. They are the very best. I hope you understand. I said the best professionals. Thank you. More

Everything felt easy, I was kept informed, everything was explained, felt very taken care of. explained, felt very taken care of. More

Great service as always! My vehicle was fixed in a timely matter and runs great. My vehicle was fixed in a timely matter and runs great. More

Each time I call I get a different price, they are also very expensive for the work. I suggest going to orland VW. very expensive for the work. I suggest going to orland VW. More

Never followed up with warranty claim. Sent multiple follow up emails to service advisor and also to your service manager with no resolution. Time to find a new dealer to service my vehicl Sent multiple follow up emails to service advisor and also to your service manager with no resolution. Time to find a new dealer to service my vehicle. More

Great service. Professional and friendly. Clearly explained service, completed on-time. Quick and easy check out. Professional and friendly. Clearly explained service, completed on-time. Quick and easy check out. More