Volkswagen of Downtown Chicago - Service Center

Service was communicated very well. From the time I dropped off the car to when i was called for pick up, I was kept up to date. dropped off the car to when i was called for pick up, I was kept up to date. More

The staff was extremely helpful and provided excellent customer service. Definitely coming back for future visits. Thank you, Herberto and Miguel you both are rockstars! customer service. Definitely coming back for future visits. Thank you, Herberto and Miguel you both are rockstars! More

Adam Khamsot took care of my needs. In fact he always does. His service is excellent, prompt and personable. He responds to each request with a fast and efficient answer. does. His service is excellent, prompt and personable. He responds to each request with a fast and efficient answer. More

Mike is always on top of everything, is knowledgeable and wants to make things as easy for me as possible. Don't ever let him go. Great service and great job Mike. wants to make things as easy for me as possible. Don't ever let him go. Great service and great job Mike. More

Always kept me informed as to the status service on my vehicle. Appeared to make a special effort to complete service within the agreed time. vehicle. Appeared to make a special effort to complete service within the agreed time. More

The advisor, Mike, was great! Very attentive and good follow up. Went in for an oil change and was completed the same day. Will return. follow up. Went in for an oil change and was completed the same day. Will return. More

I didn’t like customer service. I was told I would have a loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy ac loaner and when I got there they didn’t have any. Also I had to come back to get a piece on the car they had to order That I had paid for. The guy acted like he didn’t know what I was talking about. I’m definitely not going back here. More

Fast service and really nice employees! Adam my service manager was super cool and was reliable to look up my prepaid service agreement and make sure my car had all things covered check. Thanks guys! manager was super cool and was reliable to look up my prepaid service agreement and make sure my car had all things covered check. Thanks guys! More

We had great service from Adam and Bill! Process was a little long, but the communication with them was excellent. Would come here again for service. little long, but the communication with them was excellent. Would come here again for service. More

Service Mgr Heberto Delgado provided exceptional service. He was very respectful & explained in detail the repairs needed on my Jetta. He is an valuable asset to the company. He was very respectful & explained in detail the repairs needed on my Jetta. He is an valuable asset to the company. More