Volkswagen of Downtown Chicago - Service Center

If I could give zero stars I would. I went in with a check engine light and they told me after 24 hours to check what the light was for (they didn't do any actual inspection and still charged me $190 to check engine light and they told me after 24 hours to check what the light was for (they didn't do any actual inspection and still charged me $190 to read the check engine light) that I needed $800 worth of fluids and $1500 for a cracked charcoal canister for the EVAP system. I had just gotten this repaired and they told me the part would not be under warranty, the vehicle was not safe to drive, and if I didn't want to put the money into the car I should just sell it to them. I took it to the shop where I originally got the EVAP system fixed and they did a full inspection and found that the issue was I was missing a rubber ring in my gas cap. It was $37.... The VW of Downtown Chicago tried to charge my $2500 and convince me my car was undrivable when all I needed was a rubber ring. The fact that they went out of their way to try to get me to sell them my car, make me think it was a safety matter, and lied to me about the warranty is absolutely manipulative and unacceptable. I would never recommend anyone go there. More

The customer service given was mediocre! I worked with Mike usually and was very disappointed that didn’t have the chance to work with him. His service was fantastic! Embuerto service was lacking I had to Mike usually and was very disappointed that didn’t have the chance to work with him. His service was fantastic! Embuerto service was lacking I had to call him several times for an update and to pick up my car. More

I was very glad that I came to Volkswagen of Downtown Chicago. Service Rep. was nice and knowledgeable about my issues and kept me informed. I will come back for all of my car service. Thanks for all you Chicago. Service Rep. was nice and knowledgeable about my issues and kept me informed. I will come back for all of my car service. Thanks for all you do! More

Luis took the time to work with my extended warranty insurance to help repair multiple issues. Your techs uncovered issues that could have been hazardous with being addressed. Luis’ customer service is insurance to help repair multiple issues. Your techs uncovered issues that could have been hazardous with being addressed. Luis’ customer service is outstanding! More

Great experience, Luis was easy to work with and communications were clear. I’m always pleased with the service and the service team. Thank you. communications were clear. I’m always pleased with the service and the service team. Thank you. More

What great service! We really appreciate you checking the Tigre pressure alert on our Atlas while on vacation so we could get back on the road. Tigre pressure alert on our Atlas while on vacation so we could get back on the road. More

Service was absolutely great, I was kept informed and was given detailed information while car was being serviced. Luis Tinoco was great to work with. given detailed information while car was being serviced. Luis Tinoco was great to work with. More

Adam was great to work with. I was well informed the entire way and I receive ride service home. Bonus: My car got fixed! Now that's something the dealer in Gurnee could accomplish. entire way and I receive ride service home. Bonus: My car got fixed! Now that's something the dealer in Gurnee could accomplish. More

Easy maintenance appointment, summary was clear and the text updates are informative. Clean area to wait for my vehicle, need some outlets to plug and work while clients wait. Great service from Miguel! text updates are informative. Clean area to wait for my vehicle, need some outlets to plug and work while clients wait. Great service from Miguel! More

Effortless drop off. Car ready on time. No unexpected expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. More