Volkswagen of Downtown Chicago - Service Center

Effortless drop off. Car ready on time. No unexpected expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. expenses. Clear understanding of the work preformed and why. Courteous and friendly staff. Car washed and ready when promised. More

Good however I missed car wash. Altho I understand it was a busy day. Service reps are always attentive and knowledgeable. And not overly aggressive in trying to sell. a busy day. Service reps are always attentive and knowledgeable. And not overly aggressive in trying to sell. More

Very professional. Miguel was wonderful to work with. They provided a detailed write up, corrected the issue in the timeframe specified. I will use them again. They provided a detailed write up, corrected the issue in the timeframe specified. I will use them again. More

Wonderful experience and lovely staff! They explained everything thoroughly and answered all my questions. Very smooth process and I would recommend them to everyone I know. everything thoroughly and answered all my questions. Very smooth process and I would recommend them to everyone I know. More

Sales staff-Joanna Davila couldn’t have been nicer or more helpful. We are still on a learning curve with our ID.4, and needed some assistance. I do think they should be more knowledgeable on how iPhone more helpful. We are still on a learning curve with our ID.4, and needed some assistance. I do think they should be more knowledgeable on how iPhone connects to CarPlay. Perhaps a session online during a chat with Apple. I had to do this to connect. More

Excellent everything! I love these guys! Boris in sale also is a very nice person, We've worked together for awhile now, and I am very pleased with him. also is a very nice person, We've worked together for awhile now, and I am very pleased with him. More

My car was service there and Mike in the service dept. was awesome. He was very informative, precise, helpful and patient when explaining everything about my car. When i do bring it back for service again was awesome. He was very informative, precise, helpful and patient when explaining everything about my car. When i do bring it back for service again. Mike will be my guy:). More

Went in for my ID.4 checkup. Bill and Luis were friendly, addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely ma addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely manner. I have no complaints. :) Thank you both for a job well-done. More

I always receive great service here. The entire team is courteous and kind!! I value their honest opinions and personalized service. Highly recommend! Thank you! courteous and kind!! I value their honest opinions and personalized service. Highly recommend! Thank you! More

Great location and service. First time at this location and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. More