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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,665 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,665 Reviews of Volkswagen of Downtown Chicago - Service Center
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July 15, 2021
Great location and service. First time at this location and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. and very happy with the results and all of the follow-up. Will continue to use this location for VW Service. More
by LANA.MCCALMON
Verified CustomerEmployees Worked With
July 15, 2021
Went in for my ID.4 checkup. Bill and Luis were friendly, addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely ma addressed all of my concerns, explained what will be done during the visit, and outlined what to expect next. Everything was completed in a timely manner. I have no complaints. :) Thank you both for a job well-done. More
by Lizy
July 14, 2021
Heriberto always treat people in a professional manner and my car was out of there quickly and very clean, I always have a great experience there! and my car was out of there quickly and very clean, I always have a great experience there! More
by AVAR5580
Employees Worked With
July 13, 2021
Awful service. They didn't properly check the oil levels and told me the oil light was on because a sensor needed to be reset. The oil was over 1 quart low. and told me the oil light was on because a sensor needed to be reset. The oil was over 1 quart low. More
by CE
Employees Worked With
Kenny Akpan, Nick Hernandez, Mark Newton
July 13, 2021
They were cool and very helpful. The service department did everything under the sun to make sure I was satisfied. A few bumps was came upon but we were able to get over those with ease. did everything under the sun to make sure I was satisfied. A few bumps was came upon but we were able to get over those with ease. More
by DAKOTALUELLEN
Employees Worked With
July 12, 2021
Bill Dolan was excellent! He did exactly what he said. Mr. Delgado's customer service, however, left a lot to be desired. I found my experience with him to be rude, condescending, and contrary to the conv Mr. Delgado's customer service, however, left a lot to be desired. I found my experience with him to be rude, condescending, and contrary to the conversation I had with Mr. Dolan. It was indicative of my previous complaints. More
by KAREN.SWINGER
July 12, 2021
I wrote in the appointment note to fix the seatbelt and they did not. They called when the car was ready and when I asked about the seatbelt they said they would not be able to start working on it for anot they did not. They called when the car was ready and when I asked about the seatbelt they said they would not be able to start working on it for another hour and a half. I had stressed when I dropped the car off that I needed to pick it up as early as possible and did not have time to wait for the seatbelt. More
by HAYLEY1218
Employees Worked With
July 12, 2021
Excellent service and communication. Mike S. was great to work with and went out of his way to provide excellent customer service and make it an easy service visit. to work with and went out of his way to provide excellent customer service and make it an easy service visit. More
by martin.gembis
Employees Worked With
July 10, 2021
I had a nice experience. I waited on my car to be serviced and the wait time was shorter than I expected which was nice. My service advisor was polite and thorough. The car wash is a nice added treat serviced and the wait time was shorter than I expected which was nice. My service advisor was polite and thorough. The car wash is a nice added treat. Excellent job. Thank You More
by VJAMESRD
Employees Worked With
Adam Khamsot
July 10, 2021
Great customer service, they kept me up to date with what was going on with my car. Even did a ride along to solve the problem. was going on with my car. Even did a ride along to solve the problem. More
by VERSHAWN28
