Volkswagen of Downtown Chicago - Service Center

I was told 1 price before service but paid extra amount after service $20 to be exact. It was like I was charged that amount for being informed that my wheel was not replaceable. after service $20 to be exact. It was like I was charged that amount for being informed that my wheel was not replaceable. More

100% satisfaction - so efficient. Mike and Sal were not only kind but expeditious and explained everything with clarity and confidence. Sal knew what the (small) problem was immediately and jumped on it! only kind but expeditious and explained everything with clarity and confidence. Sal knew what the (small) problem was immediately and jumped on it! More

Very helpful/responsive in provide update/ETAs of cars! we have to send in cars for service alot and they are always very helpful and quick! we have to send in cars for service alot and they are always very helpful and quick! More

Adam has always given us 5 star service. He's the best. He always looks out for our best interest, and provides timely service every time. He always looks out for our best interest, and provides timely service every time. More

The service advisor was very accommodating and made the whole experience comforting. I left my credit card at home and Luis Tinoco arranged for a Lyft service to take me back home! Even though I wasn't p whole experience comforting. I left my credit card at home and Luis Tinoco arranged for a Lyft service to take me back home! Even though I wasn't prepared for the cost of the service visit, he took the 'sting' out of my charge. More

This was my first time here at Volkswagen of Downtown Chicago.. It was the best experience and what was so appreciated was all the detail that Volkswagen took to look at everything about my car. Chicago.. It was the best experience and what was so appreciated was all the detail that Volkswagen took to look at everything about my car. More

Had a rocky experience the last time i went, Luis went above and beyond to correct the situation, even coming to pick up and deliver the vehicle to make things easier on me. Thanks so much for this. above and beyond to correct the situation, even coming to pick up and deliver the vehicle to make things easier on me. Thanks so much for this. More

This was my first time here at Volkswagen of Downtown Chicago.. It was the best experience, Mike Szafraniec was the best... very comforting, and what was so appreciated was all the detail that Volkswagen Chicago.. It was the best experience, Mike Szafraniec was the best... very comforting, and what was so appreciated was all the detail that Volkswagen took to look at everything about my car... I will most definitely be back in the future for general check up for both of my vehicles... and again.. Thank you so much... More

Experience was nice but my car was in worse shape the next day even though they told me everything was fixed I’m livid now set my work flow back next day even though they told me everything was fixed I’m livid now set my work flow back More

I only worked with Mike, but Mike was quick, attentive and explained everything my car needed. Would come back next time my car needs maintenance. and explained everything my car needed. Would come back next time my car needs maintenance. More