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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,655 Reviews

1,655 Reviews of Volkswagen of Downtown Chicago - Service Center

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May 03, 2021

The service consultant was top notch. He was very thorough in his explanation of the services and helped me use an extended warranty to cover the cost. Was a pleasure to work with! More

by JSCHONAUER89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 01, 2021

I appreciate the outstanding service from the sales and finance teams. I was able to purchase the right vehicle at a very competitive price. Highly recommended. More

by Atlas Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Freeman, Mark Newton, Tracy Wilson
May 01, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

April 30, 2021

The guys at 1111 N Clark are fantastic. The manager of service is a super guy. The all fall in directly behind as being stand up guys as well. The whole place is great. I’d buy a VW because the way they More

by CJBARD75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot, Miguel Meza, Gerardo Negrete
May 01, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 30, 2021

Been to this dealership twice. Both times I had to wait almost 2 hours just to get an update on what is the issue with my car. In addition, both times I visited the part that I needed was not in stock. I n More

by ADRIANBYRD01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Meza
May 18, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for this feedback, Adrian, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

April 29, 2021

Adam was very helpful and friendly. He even applied a discount coupon. So that made me even happier! I had a great experience and most importantly my car is working great! More

by CARLA.M.CARBALLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
Apr 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much, Carla, for your kind words, and for taking the time to leave us this wonderful feedback!

April 27, 2021

Luis Tinoco was extremely helpful, pleasant and very professional. He understood our need to be sure car was safe. Excellent, timely service. Great employee. Thanks! More

by KAFYFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Volkswagen of Downtown Chicago responded

It's great to hear that Luis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

April 27, 2021

First time servicing my car I bought six months ago, they were fast, efficient and extremely helpful. Took care of me like I was part of the family. Luis was very easy to work with and very knowledgeable. Wi More

by DAJOHNSON95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Luis and our team. We're glad to hear we delivered such a great experience!

April 26, 2021

Nice and easy. Very polite. Didn't push unnecessary work which we consider it a plus. It didn't take longer than usual. Solid work. More

by elisasteinberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Volkswagen of Downtown Chicago responded

Elisa, Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again!

April 26, 2021

Adam has always been my go to, if you're looking for a service advisor who will get right to the point and have your car in and out in tip top shape, go to him! More

by Imarchan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Apr 27, 2021 -

Volkswagen of Downtown Chicago responded

Thank you, we appreciate your business and Adam and our team look forward to serving you again soon!

April 23, 2021

Having to bring car back in for something that should have been done the first time is so unacceptable. Brought car in for oil change and tire rotation and the tire rotation was not done. I know this bec More

by KLARC45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Meza
May 11, 2021 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Thank you for your time.

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