Volkswagen of Downtown Chicago - Service Center

Been to this dealership twice. Both times I had to wait almost 2 hours just to get an update on what is the issue with my car. In addition, both times I visited the part that I needed was not in stock. I n almost 2 hours just to get an update on what is the issue with my car. In addition, both times I visited the part that I needed was not in stock. I needed a tire the first time and I had to wait all that time for a “we don’t have your exact tire brand.” Second time I visited I needed a rear brake caliper that was not in stock and waited almost 3 hours. It seems like I am wasting my time when I visit downtown Volkswagan dealership. I am now motivated to take my business elsewhere. I understand that it takes a while to find out what may be the problem on a car but it shouldn’t take almost 2 hours with no follow up in between. I had to go out of my way to get an update. Clearly not happy with downtown Volkswagan dealership. More

Adam was very helpful and friendly. He even applied a discount coupon. So that made me even happier! I had a great experience and most importantly my car is working great! discount coupon. So that made me even happier! I had a great experience and most importantly my car is working great! More

Luis Tinoco was extremely helpful, pleasant and very professional. He understood our need to be sure car was safe. Excellent, timely service. Great employee. Thanks! professional. He understood our need to be sure car was safe. Excellent, timely service. Great employee. Thanks! More

First time servicing my car I bought six months ago, they were fast, efficient and extremely helpful. Took care of me like I was part of the family. Luis was very easy to work with and very knowledgeable. Wi were fast, efficient and extremely helpful. Took care of me like I was part of the family. Luis was very easy to work with and very knowledgeable. Will be back if any problems arise down the road! Thank you Luis! More

Nice and easy. Very polite. Didn't push unnecessary work which we consider it a plus. It didn't take longer than usual. Solid work. which we consider it a plus. It didn't take longer than usual. Solid work. More

Adam has always been my go to, if you're looking for a service advisor who will get right to the point and have your car in and out in tip top shape, go to him! service advisor who will get right to the point and have your car in and out in tip top shape, go to him! More

Having to bring car back in for something that should have been done the first time is so unacceptable. Brought car in for oil change and tire rotation and the tire rotation was not done. I know this bec have been done the first time is so unacceptable. Brought car in for oil change and tire rotation and the tire rotation was not done. I know this because one of my tires had a slow leak and I ask Miguel to have it checked and it was not and the tire was in the same place it was before. More

Luis was nice and friendly.Checked the car in fast.He Luis was nice and friendly. Checked the car in fast. He gave a quick and precise overview of the service and time to repair vehicle. Luis was nice and friendly. Checked the car in fast. He gave a quick and precise overview of the service and time to repair vehicle. More

Great experience, they got me in quickly, fixed the problem, cleaned the car and worked with me on the price. Provided me a lyft to get home and back to the shop. Thanks Luis! problem, cleaned the car and worked with me on the price. Provided me a lyft to get home and back to the shop. Thanks Luis! More

always explains problems in detail when encountered. Offered discounts that were available that I was unaware of. I have always received competent and friendly service when coming for repairs or maint Offered discounts that were available that I was unaware of. I have always received competent and friendly service when coming for repairs or maintenance. More